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Senior User Experience Researcher

Company: The MathWorks, Inc.
Location: Natick, Massachusetts
Posted on: July 27, 2021

Job Description:

Working under the direction of the Manager or Senior Team Lead, will be responsible for designing, developing and testing the user interface of sophisticated software; collecting and documenting user requirements, facilitating and leading user interface design, advocating for the user throughout the development process, and testing and evaluating user interfaces; performing user research, usability testing, and design; contributing to the product development life cycle; developing new products and features, and enhancing legacy products; leading user-centered research and design activities related to MathWorks engineering products and the web applications; making recommendations to team members about which usability methods to use to answer their questions about users and design directions based on projects needs, goals and constraints; working closely with team members to conduct user research, identify pain points, develop user profiles and create task lists; collaborating on paper and functional prototypes; contributing to requirements and design documents; running usability tests, conducting interviews and site visits, organizing surveys, and performing other usability assessments; and interpreting and understanding user feedback, and providing input for design decisions based on that feedback.

Education and Experience:

Masters degree or higher (or foreign education equivalent) in Human Factors, Human Factors in Information Design, Human-Computer Interaction, Engineering or Computer Science and two (2) years of experience in job offered or two (2) years of experience in user-centered research and design.

OR

Bachelors degree (or foreign education equivalent) in Human Factors, Human Factors in Information Design, Human-Computer Interaction, Engineering or Computer Science and six (6) years of experience in job offered or six (6) years of experience in user-centered research and design.

Special Requirements:

Demonstrated expertise programming in MATLAB or Simulink; and in end-to-end development along the software development life cycle, including requirements gathering, development, debugging, release-to-production, and production support.

Demonstrated expertise interpreting and analyzing user feedback using UX method of affinitization, evolving user workflows, and providing design recommendations; performing high and low fidelity prototyping to inform design decisions that address user requirements using Axure RP or Balsamiq according to UI design principles; and developing UX deliverables including personas, journey maps, user roles and goals to enable a user-centered development process.

Demonstrated expertise applying Lean concepts to implement process improvement initiatives -- identifying scope for process improvement and identifying deltas -- for software development; recommending standards and best practices to improve developer workflows and increase development productivity; and designing and maintaining software development and user experience knowledge management repository, including developing training materials and processes to implement process standards.

Demonstrated expertise analyzing user data and representing key information from datasets into visualizations according to data visualization best practices; and performing usability assessments including performing usability testing, conducting customer interviews, and designing surveys to understand user behavior and influence design decisions.

[Expertise may be gained during Graduate program.]

For the position listed above, interested candidates may search by job code 25841 for specific job details and requirements and apply online on the Careers Page at https://www.mathworks.com/company/jobs/opportunities.html

Keywords: The MathWorks, Inc., Boston , Senior User Experience Researcher, Computer , Natick, Massachusetts , Massachusetts


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