Vice President, Product Management - 2022011

Company: Fidelity Investments
Location: Boston, Ma
Posted on: April 23, 2021

Job Description:

Position Description:

Directs integration of user feedback and market insights to create engaging Natural Language-based experiences. Improves customer engagement and satisfaction through a range of offerings delivered through digital channels. Drives Natural Language Processing (NLP) products through expertise in the Natural Language Understanding (NLU) space. Leads business case development, requirement documentation, and executional components. Coordinates with the management team to stay aligned on business and technology goals. Maintains and prioritizes the backlog of user stories. Writes user stories to inform team members work.

Primary Responsibilities:

Translates business strategies into products while employing best practices.

Defines and manages end-to-end (E2E) chapter skills and services needed to support business objectives.

Ensures the learning curriculum of the service line supports the expertise needed to drive strategy and meet objectives.

Defines the learning path and identifies engagement opportunities for members to build skills.

Delivers best-in-class chapter expertise to teams to drive business outcomes.

Partners with squad leaders to track performance and refine skills of chapter members.

Develops and directs software system testing and validation procedures, programs, and documentation.

Stores, retrieves, and manipulates data for the analysis of system capabilities and requirements.

Determines system performance standards.

Designs, develops, and modifies complex and major software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.

Mentors, coaches, and grows a team of Data Scientists, Computational Linguists, and Data Analysts.

Hires expert NLP and ML modelers and Engineers to assist in sourcing and vetting candidates.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Management Science, Computer Information Systems, Business Analytics, Business Administration, Predictive Analytics, or a closely related field and six (6) years of experience in the job offered or six (6) years performing Natural Language Processing (NLP), and descriptive and predictive analysis to improve customer experiences in the financial service industry.

Or, alternatively, Masters degree (or foreign education equivalent) in Management Science, Computer Information Systems, Business Analytics, Business Administration, Predictive Analytics, or a closely related field and four (4) years of experience in the job offered or four (4) years of experience performing Natural Language Processing (NLP), and descriptive and predictive analysis to improve customer experiences in the financial service industry.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) applying and integrating predictive analyses to create strategic and operational insights to enhance natural language-based customer experiences, using Python, SQL, Tableau, Oracle, and Hadoop.

DE gathering requirements, developing prototypes, and implementing data warehouse solutions, using Python and SQL within a collaborative, cross functional team environment.

DE performing data analytics and system analysis on Genesys and Nuance contact center data.

DE building and leading a data analytics and predictive analysis team to understand and improve customer experiences in the financial service industry; and driving the adoption of data analytics culture and related competencies across the enterprise by coaching, enabling self-service analytics, and building customer experience dashboards using Tableau.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2022011.

Keywords: Fidelity Investments, Boston , Vice President, Product Management - 2022011, Finance , Boston, Ma, Massachusetts