Customer Care
Company: Vaco
Location: Andover
Posted on: May 8, 2024
Job Description:
Vaco Boston has teamed up with our client in Andover, MA to help
find Customer Service Representative to join its team.
Hybrid: Tuesday-Thursday onsite
Responsibilities:
Answer inbound calls and emails with
clients to resolve any issues, in a professional manner Accurately
enter proprietary information into the systemAbility to
troubleshoot, independently Data entryCreate and maintain records
of customer interactions and transactions, including, but not
limited to: recording details of inquiries, filing complaints,
writing thorough comments, taking appropriate and necessary
action(s) to resolve the issue, escalating to appropriate personnel
Create tickets and forward to appropriate department(s)Ensure that
issues are resolved in a timely manner, while maintaining
professional etiquette Other duties as assigned
Requirements:
Call center or customer service
experienceExcellent communication skills - both written and
verbalBachelor's degree preferredVaco values a diverse workplace
and strongly encourages women, people of color, LGBTQ+ individuals,
people with disabilities, members of ethnic minorities,
foreign-born residents, and veterans to apply.EEO Notice Vaco is an
Equal Opportunity Employer and does not discriminate against any
employee or applicant for employment because of race (including but
not limited to traits historically associated with race such as
hair texture and hair style), color, sex (includes pregnancy or
related conditions), religion or creed, national origin,
citizenship, age, disability, status as a veteran, union
membership, ethnicity, gender, gender identity, gender expression,
sexual orientation, marital status, political affiliation, or any
other protected characteristics as required by federal, state or
local law.Vaco LLC and its parents, affiliates, and subsidiaries
are committed to the full inclusion of all qualified individuals.
As part of this commitment, Vaco LLC and its parents, affiliates,
and subsidiaries will ensure that persons with disabilities are
provided reasonable accommodations. If reasonable accommodation is
needed to participate in the job application or interview process,
to perform essential job functions, and/or to receive other
benefits and privileges of employment, please contact .Vaco also
wants all applicants to know their rights that . By submitting to
this position, you agree that you will be giving Vaco the exclusive
right to present your as a candidate for the foregoing employment
opportunity. You further agree that you have represented
information about yourself accurately and have not affirmatively
misrepresented your qualifications. You also agree to maintain as
confidential, to the fullest extent permitted by law, any
information you learn from Vaco about the position and you will
limit disclosure of information about the position only to the
extent necessary to perform any obligations in furtherance of your
application. In exchange, Vaco agrees to exercise reasonable
efforts to represent you through all solicitation, job screening
and resume dispersal.Privacy NoticeVaco LLC and its parents,
affiliates, and subsidiaries ("we," "our," or "Vaco") respects your
privacy and are committed to providing transparent notice of our
policies.
- California residents may access Vaco's HR Notice at Collection
for California Applicants and Employees .
- Virginia residents may access our state specific policies
.
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in
French .
- Residents of countries governed by GDPR may access our policies
.Pay Transparency Notice Determining compensation for this role
(and others) at Vaco depends upon a wide array of factors including
but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.With that said, as
required by local law, Vaco believes that the following salary
range referenced above reasonably estimates the base compensation
for an individual hired into this position in geographies that
require salary range disclosure. The individual may also be
eligible for discretionary bonuses.
Keywords: Vaco, Boston , Customer Care, Other , Andover, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...