Resource Director - Tax Support
Company: RSM US LLP
Location: Boston
Posted on: January 15, 2021
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Job Description:
The Resource Director drives the development, execution,
implementation and communication of priorities aligned to the
vision, strategies and actions of the line of business through
Regional Resource Managers. Role is responsible for execution of
resource management projects and continuous improvement of
engagement management, projects and protocols including consistency
in process across the LOB for scheduling, reporting, account
prioritization, resource sharing on key firm engagements, industry
alignment and national and regional LOB programs. Drives
collaboration and integration of core RM processes and Firm / LOB
initiatives to improve overall RM capabilities incorporating
National, regional and functional requirements and priorities
including: Monitoring LOB workforce plans with utilization
reporting and providing input to LOB leaders for forecasting
Reviews analysis on impact of RM processes across the firm, LOB or
region and presents results/conclusions to leadership Partners with
LOB leadership on prioritization of work and deadlines Partners
with LOB RM Leader and National leaders on rotation, global
assignments and other National programs and implements programs
through the LOB and provides feedback for process improvement.
Partners with TA and Regional HR leads on new hire goals, hiring
and workforce plan items including processes to ensure local market
leaders, regional leaders and RM leads coordinate for effective
planning and communication is timely Partner with and provide
feedback to LPD on training needs and timing for effective
deployment of training based on business needs and cycles. Leads
innovation strategies within the resource management function
Utilizes, shares and develops best practices, staying up to date on
market trends and upgrades of scheduling technology offerings for
effectiveness. Active involvement to ensure resource management
systems are aligned with firm strategy including partnering with
vendors and internal RSM resources on implementation requirements,
integration with other RSM systems and enhancements. Understands
the line of business and/or solution set business needs, strategy,
offerings/products and challenges; maintains a focus on supporting
the goals and initiatives of each. Initiates, develops and
maintains communication with internal clients to be their trusted
advisor adapting the expectations for timeliness, responsiveness,
accuracy, service quality, thoroughness and sense of urgency. The
Resource Director provides support of the resource management
function including, but not limited to: Collaborate with LOB and/or
solution set leaders and client engagement teams to understand
their business needs and drive consistency across geographic
locations. Implement industry initiatives across regions including
education and implementation of objectives across the resource
management team. Coordinates resources sharing both regionally and
nationally across Resource Managers, functional teams and other
business units. Effectively researches, documents, analyzes and
interprets information based on expectations, adapts approach when
necessary, uses problem solving and analytical skills to develop
and share recommendations and solutions. Generates and reviews
scheduling, utilization and forecasting reports and provides
analysis of the data that assists regional leadership in making
staffing decisions. Identifies trends to proactively balance
workloads while increasing utilization. Provides various forms of
analysis including financial, profitability and exception
reporting. Monitors productivity, conflicts, leverage,
availability, travel and non-charge hours. Ensure prioritization is
given to high need scheduling needs across regions for crown jewel
clients. Collaborate and share information regarding productivity
and staffing issues or concerns with LOB leaders and Career
Advisors. Monitor schedules to ensure staff are effectively
utilized to support the achievement of financial plans for the
business be reviewing available resources and facilitating
necessary adjustments ensuring the alignment of resources based on
experience, industry, technical expertise and geography when
appropriate. Facilitate scheduling meetings as needed, including
asking questions to ensure clarity when making recommendations and
follow-up on unresolved issues in a timely manner that may require
rescheduling of projects and/or staff. Administers and participates
in scheduling system and process assimilation and orientation
programs for incoming new hires. Proofs, edits and checks work for
completeness, accuracy and formatting. Verifies that scheduling,
reporting and other related information is current and accurate.
Serves as Career Advisor and provides oversight of the daily
responsibilities of LOB Resource Managers. Drives collaboration and
integration of teams nationally sharing best practices and skills.
Understands RM market capacity throughout the year. Ensures
workloads or RM professionals are appropriately leveraged and make
recommendations as business needs evolve. Recommend RM team
participation on various firmwide task forces and committees as
needed. Collaborates with LOB leaders in RM regional structure
development and management. Required Qualifications: Bachelors or
Associates Degree Strong Microsoft office skills, specifically with
Excel Strong written and verbal communication skills, ability to
communicate both verbally and written with diverse audiences at all
levels of the organization. Superior analytical, forecasting,
problem solving and client service skills Demonstrated ability to
identify complex patterns of risk, challenges and resolves issues,
makes effective recommendation on course of action, and understands
when to escalate complex issues Effective organization and time
management skills and ability to manage multiple tasks required
Strong attention to detail Ability to respond positively to
changing circumstances, seek and implement change to drive business
improvement; serve as a change agent Operates with a sense of
urgency 8 + years of relevant scheduling or resource management
experience or LOB/Solution Set experience Demonstrated ability to
influence and engage stakeholders, building collaborative
relationships while managing conflicting priorities. Demonstrated
ability to respond positively to changing circumstances, seek and
implement change to drive business improvement, and serve as a
model of change. Leadership skills focusing on best outcomes for
the firm as a whole Ability to prioritize work and set deadlines
for self and others Ability to attract, lead, motivate, and retain
a team Ability to support, affect, and implement change Ability to
anticipate conflicts and resolve Ability to facilitate
collaborative discussions regarding resource assignment,
utilization and gap analysis between resource managers and
leadership Takes initiative and ownership, can exercise independent
judgment and collaborate across lines of business, regions and
internal functions to meet or exceed expectations Process driven
and ability to help train/drive/develop these processes to create
unity and consistency across all offices within line of business
and/or solution set Preferred Qualifications: Resource Management
or Project Management Certifications Ability to prepare
presentations including charts, graphics and tables Previous
experience in LOB or Solution Set or professional services firm You
want your next step to be the right one. You've worked hard to get
where you are today. And now you're ready to use your unique
skills, talents and personality to achieve great things. RSM is a
place where you are valued as an individual, mentored as a future
leader, and recognized for your accomplishments and potential.
Working directly with clients, key decision makers and business
owners across various industries and geographies, you'll move
quickly along the learning curve and our clients will benefit from
your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer.
Minorities/Females/Disabled/Veterans.
The Power of Being Understood Audit - Tax - Consulting RSM US LLP
is a limited liability partnership and the U.S. member firm of RSM
International, a global network of independent audit, tax and
consulting firms. The member firms of RSM International collaborate
to provide services to global clients, but are separate and
distinct legal entities that cannot obligate each other. Each
member firm is responsible only for its own acts and omissions, and
not those of any other party. Visit rsmus.com/aboutus for more
information regarding RSM US LLP and RSM International.
Keywords: RSM US LLP, Boston , Resource Director - Tax Support, Accounting, Auditing , Boston, Massachusetts
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