Senior Manager, Services Operations
Company: Rapid7
Location: Boston
Posted on: February 25, 2021
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Job Description:
Rapid7 is a leading provider of security data and analytics
solutions that enable organizations to implement an active,
analytics-driven approach to cyber security. We combine our
extensive experience in security data and analytics and deep
insight into attacker behaviors and techniques to make sense of the
wealth of data available to organizations about their IT
environments and users. Our solutions empower organizations to
prevent attacks by providing visibility into vulnerabilities and to
rapidly detect compromises, respond to breaches, and correct the
underlying causes of attacks. Rapid7 is trusted by more than 9100+
organizations across 125 countries, including 52% of the Fortune
100. To learn more about Rapid7 or get involved in our threat
research, visit www.rapid7.com .-- The Opportunity We're looking
for a growth-minded, analytical and innovative leader to join our
Services Operations team to help accelerate our growth and
long-term strategic impact.-- Reporting to the Director, Services
Operations, the Senior Manager, Services Operations is a highly
visible and key leadership position that will lead Services
Operations by playing an integral role within the Services
organization. In this key role, you'll help guide and influence
business insights, key metrics, and help prescribe the overall
model of success for Rapid7 Services. You'll lead our planning and
operational cadence while working directly with Services
Leadership, Finance, and Commercialization (among others) at
Rapid7. In this role you'll be partnering across the entire
organization with internal stakeholders including Sales, Marketing,
Customer Success and other business operations teams. You must be
adept at fostering relationships across teams, have exceptional
communication skills and the ability to lead and influence in a
fast-paced, matrixed and highly collaborative environment.-- We are
looking for someone with passion, energy, intellect and drive that
can bring fresh ideas, an analytical mind, and a dedication to
growing a dynamic, evolving business. You could be the leader that
can help this team achieve massive impact! In this role you will:
Build, develop, and lead a team of analytical-minded individuals
with skills aligned to reporting and analytics, process
improvement, resource management, and financial and operational
metric management, that will deliver various reporting and other
needs that drive insights into the Services business.-- Superior
ability to build complex operating and financial models,
incorporating company and financial data, to help the leadership
team make investments and growth decisions while unlocking business
insights and initiatives to improve the overall health of the
business. Manage and support Services P&L by forecasting and
providing visibility into revenue performance. Quickly Identify
risks and opportunities with analytical detail to drive and support
revenue and expense forecasts. Work closely with Services and
executive leadership to steward the overall performance of
Services, and partner with stakeholders to drive growth
acceleration and impact. Lead and coordinate the annual business
plan, working with key GTM and Operations leadership. Lead capacity
and investment planning for services. Drive overall operational
process improvements across the team.-- Identify and assess
critical strategic needs, and partner to drive actions with the
business while proactively monitoring impact and performance.
Proactively communicate drivers and targets; Drive the cadence to
understand and evaluate requests and expected outcomes to
accelerate growth while improving investment leverage within the
organization. Drive various cadences to ensure overall success of
Rapid7 services such as deal assurance, SOW review, pricing
strategy discussions, reviews with revenue operations, etc.--
Familiarity with a PSA solution (FinancialForce, Mavenlink) to
drive scalable processes, automation, and analytics. Work closely
with our Services PMO to drive proper project management
methodology and accountability.-- In return you will bring: The
ideal candidate will be an excellent leader and mentor with
significant experience in leading growth initiatives, as well as
building and developing high performing teams. 7-9 years of
experience in business operations, services operations and/or
financial operations. 2-3 years' managing a team in a similar role
with a track record of developing and growing high performing
individuals. Ability to work cross-functionally to drive impact
through influence and collaboration across multiple functions and
levels of an organization. Impact-oriented with a demonstrated
record of driving cross-functional initiatives that impact top line
growth and leverage.-- Superior quantitative and qualitative
analytical skills, coupled with a proven ability to build complex
analytical models while simplifying messaging. Demonstrated
impactful success in business plan development, operational
planning and analytics, preferably at a fast-growing technology
company.-- Resilient & resourceful individual who enjoys leading
teams to solve complex problems; A quick learner who is naturally
curious and thrives in the face of the unexpected, ambiguity and
change.-- Willingness to roll up one's sleeves and "pick up a
shovel." Possess a mindset of building scalable operational
processes and continuous improvement.-- Comfortable working in a
fast-paced team with changing priorities. Strong interpersonal and
communication skills, including establishing credibility, trust,
and building influential relationships with partners in the
business. Strong work ethic and customer service mentality.
Undergraduate degree in Business, Finance or related field
required; MBA strongly preferred.
Keywords: Rapid7, Boston , Senior Manager, Services Operations, Accounting, Auditing , Boston, Massachusetts
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