BostonRecruiter Since 2001
the smart solution for Boston jobs

Senior Customer Success Manager- CDP

Company: Acquia
Location: Boston
Posted on: February 25, 2021

Job Description:

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration - giving our customers and partners the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named one of North America's fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Senior Customer Success Manager CDP, you will...

  • Team with Acquia Account Management to maintain positive relationships with our Marketing Cloud customers and have ownership of Customers' success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment
  • Create prescriptive customer success plans that map to value realization and drive ongoing strategic recommendations leading to successful business outcomes for our customers
  • Drive the risk mitigation strategy through efficient working cross functionally and ensuring accountability across multiple departments within Acquia
  • Update and maintain the CRM database with the most relevant account, relationship, and engagement details
  • Engage in the day to day success management and risk mitigation of Acquia's customers
  • Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance
  • You'll enjoy this role if you are/have---
  • Ability to align internal resources to meet customer requirements and deadlines
  • Strong leadership, teamwork, & cross-group collaboration skills
  • Ability to effectively communicate through all mediums (verbal, listening, written)
  • Extremely organized, with effective time management skills
  • Ability to perform and deliver in a fast paced environment
  • Able to proactively drive Acquia and Customers forward with minimal oversight
  • Passion for problem solving, a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven What you'll need to be successful---
    • BA or BS degree required
    • 5+ years working in customer success management, account management, business data analytics or an equivalent role for a technology company
    • Strong data analysis skills and experience working with customer data platforms, marketing and data technologies
    • Familiarity with CRM, database marketing, digital customer experience and omni-channel brand marketing strategies
    • Proven proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
    • Proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities
    • Experience with--Salesforce.com --and other CRM tools (preferably Gainsight)
    • Ability to lead customers across geographies-- Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. Are you currently authorized to work in the United States? --*
      LinkedIn Profile --*
      Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? --*
      How did you hear about this job? --*
      Personal Website
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Acquia are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Acquia, Boston , Senior Customer Success Manager- CDP, Accounting, Auditing , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Class Hires Program - Associate, Onboarding
Description: At Parametric, we offer competitive salaries, generous benefits and opportunities for growth and development. We invite you to explore our available job opportunities listed below and look forward to (more...)
Company: Parametric
Location: Boston
Posted on: 03/1/2021

Controller
Description: Our client is seeking a talented individual to become the Controller to oversee all of the day-to-day operations of the finance team. The Controller will have primary day-to-day responsibility for planning, (more...)
Company: Beacon Hill Staffing Group, LLC
Location: Boston
Posted on: 03/1/2021

Director or Associate Director of FP&A
Description: Ref ID: 02713893Classification: VP/Director of FinanceCompensation: 160000.00 to 200000.00 yearlyOur Client, a PRE-IPO Life Sciences company in Boston is looking to hire a Director or Associate Director (more...)
Company: Robert Half
Location: Boston
Posted on: 03/1/2021


Investor Relations, AVP
Description: Investor Relations, AVP New York, New York Who we are looking for As part of the IR team, the successful candidate will assist IR team members in the accurate and timely delivery of information and insight (more...)
Company: State Street Corporation
Location: Boston
Posted on: 03/1/2021

Senior Director, Global Time and Payroll
Description: Senior Director, Global Time and Payroll Location: Wilmington, MA, US, 01887 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of (more...)
Company: Charles River Laboratories, Research Models and Se
Location: Wilmington
Posted on: 03/1/2021

Corporate Counsel
Description: Altra's Corporate Counsel will have responsibility for providing legal analysis and counsel to Altra's corporate functions, divisions and business units. Representative matters include vendor and customer (more...)
Company: Altra Industrial Motion Corp.
Location: Braintree
Posted on: 03/1/2021

Project Director, Dermatology (home-based, US
Description: Project Management United States Research Triangle Park, North Carolina Boston, Massachusetts Chicago, Illinois Denver, Colorado Phoenix, Arizona San Diego, California Philadelphia, Pennsylvania San (more...)
Company: Premier Research
Location: Boston
Posted on: 03/1/2021

Equity Analyst - Biotechnology
Description: By joining Eaton Vance, you'll become part of a company that has one of the best employee retention rates in the financial services industry. We offer competitive salaries, generous benefits, and tremendous (more...)
Company: Eaton Vance
Location: Boston
Posted on: 03/1/2021

Billing/AR Accountant (#14070879)
Description: Our Client, a leading Technology firm is seeking a Billing/AR Accountant on a temp-to-hire basis, to add to their team in Billerica, MA. br Billing/AR Accountant Responsibilities:
Company: Cordia
Location: Wilmington
Posted on: 03/1/2021

Senior Financial Analyst
Description: Our client is a brand-name SaaS company that is rapidly growing. The opportunity provides challenging work right out of the gate, and a chance
Company: Atlantic Group
Location: Boston
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds