Patient Financial Services Rep, Team Lead
Company: Steward Health Care System
Location: Westwood
Posted on: May 16, 2022
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Job Description:
POSITION SUMMARY: The Patient Financial Services (PFS)
representative will serve as a primary support to Steward Medical
Group (SMG) patients regarding any concerns related to billing,
self-pay balances, insurance payments, and all other financial
matters. This position will also help in collection of patient
payments, setting up payment agreements and assisting in portal
services.KEY RESPONSIBILITIES:+ Provide patients with World Class
service+ Act as subject matter expert and "go to" person regarding
systems, policies and work flows+ Will monitor and assist to
reassign some staff duties as necessary based on inbound call
volumes and other work load volumes+ Monitor staff performance
metrics for QA based on established standards for the department+
Answer incoming patient phone calls and make outbound collection
calls on open balances+ Update patient insurance, confirming
eligibility and queue claims for billing+ Update demographic and
guarantor information in the Patient Accounting SystemREQUIRED
KNOWLEDGE & SKILLS:+ Knowledge of insurance rules/regulation and
policies+ Professional Working Revenue Cycle experience in either
an AR follow up, Cash-Ops, denial management or self-pay role+
Ability to identify billing trends affecting patient balances+
Ability to multitask, and ability to follow through with our
patients and contacts+ Ability to read, understand and interpret
insurance Explanation of Benefits+ Prior experience with Athena
preferred+ Experience with Excel, Word and Outlook required Steward
Health Care is the largest private, for-profit health care network
in the United States. The company is owned and led by a management
team of Steward physicians. Headquartered in Dallas, Texas, Steward
employs more than 40,000 health care professionals and operates 35
hospitals across the United States and in the countries of Malta
and Colombia which regularly receive top awards for quality and
safety. The Steward network includes multiple urgent care centers
and skilled nursing facilities, substantial behavioral health
services, more than 7,000 beds under management, and approximately
2.2 million full risk covered lives through the company's managed
care and health insurance services. The Steward Health Care Network
includes more than 5,000 physicians across 800 communities who help
to provide more than 12 million patient encounters annually.
Steward Medical Group, the company's employed physician group,
provides more than six million patient encounters per year. The
Steward Hospital Group operates hospitals in Malta, Colombia and
nine states across the U.S., including Arizona, Arkansas, Florida,
Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For
more information, visit www.steward.org. Steward Health Care is an
Equal Employment Opportunity (EEO) employer, Steward Health Care
does not discriminate on the grounds of race, color, religion, sex,
national origin, age, disability, veteran status, sexual
orientation, gender identity, and or expression or any other
non-job-related characteristic. Additional InformationSteward
Medical Group is taking additional necessary preparations to ensure
patients can receive compassionate care in safe, carefully managed
environment - with confidence and without fear.Our Safe and Ready
program consists of a rigorous [three-point] standard ensuring
patient safety, confidence and convenience.+ Any COVID-19 related
care takes place in designated areas away from other patients and
their families.+ A stringent cleaning policy has been implemented
throughout our facilities.+ A strictly controlled visitor and mask
policy is required for patient and colleague safety.
Keywords: Steward Health Care System, Boston , Patient Financial Services Rep, Team Lead, Accounting, Auditing , Westwood, Massachusetts
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