Consumer & Business Banking Senior Relationship Banker, Manchester-by-the-Sea, MA
Company: Santander Holdings USA Inc
Posted on: September 25, 2022
Consumer & Business Banking Senior Relationship Banker,
Wakefield, United States of America
WHAT YOU WILL BE DOING
USA Job Function Description: Responsible for client relationships,
including attracting and retaining new clients and strengthening
current relationships. Activities include maximizing cross-sales
opportunities through customer profiling with the ultimate goal of
cultivating interest in other business banking products. Provides
support to help clients coordinate solutions, manage accounts,
obtain advice and administer services. Ensures customer questions
and issues are answered correctly and efficiently by documenting
and identifying trends in customer service needs. Resolves and
oversees customer issues surrounding consulting, information, and
software services, solutions and products. Makes presentations to
potential clients and contributes to the achievement of sales
Essential Functions/Responsibilty Statements:
Put the customer at the center of everything you do, deepen
relationships and make connections during every interaction.
Engage customers through proactive, outbound calling for both
service and relationship deepening opportunities.
Assess customer needs by being genuinely curious, asking questions,
and identifying opportunities to help achieve their financial goals
today and in the future.
Be the expert on Santander products and services and be able to
articulate the benefits that will help customers based on their
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education: Bachelor's Degree or equivalent work experience
Work Experience: 5-9 years ; Experience in a customer facing
environment including a minimum of 2-3 years in Financial Services
with direct experience acquiring new client relationships and
developing existing client relationships.
Skills and Abilities:
Strong financial acumen; general knowledge of consumer and small
business products, and small business lending
Motivated to help people achieve financial goals
Passion and personal commitment to proactively help customers
Exceptional listening and communication skills in person and over
Ability to work effectively in a team environment, building strong
relationships with colleagues and business partners
Ability to use critical thinking to solve problems and provide
solutions to customer issues
Demonstrated proficiency using the phone to engage with
Diversity & EEO Statements: At Santander, we value and respect
differences in our workforce and strive to increase the diversity
of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occasional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all of the job
duties of the job. You may be asked by your supervisors or managers
to perform other duties. You may be evaluated in part based upon
your performance of the tasks listed in this job description. The
employer has the right to revise this job description at any time.
This job description is not a contract for employment and either
you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English
Primary Location: Wakefield, Massachusetts, United States of
Organization: Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Boston , Consumer & Business Banking Senior Relationship Banker, Manchester-by-the-Sea, MA, Accounting, Auditing , Essex, Massachusetts
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