Senior IT Support Specialist
Company: Insource Services
Location: Boston
Posted on: January 27, 2023
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Job Description:
IT Positions are consistently posted due to rapid growth. THIS
POSITION REQUIRES TRAVEL TO THE BOSTON AREA SEVERAL TIMES A WEEK
Benefits Include: Unlimited growth opportunities. Exposure to new
cutting edge technologies. Challenging, exciting consulting work
WITHOUT the overnight or long-distance travel Competitive
Compensation Health, Dental, Vision, Life, Short Term and Long Term
Disability insurance Generous paid time off (unlimited after two
years of service) Company Holidays Tuition Reimbursement 401K with
company matchingInsource provides expertise to our clients in the
areas of HR, Finance, and IT. Our clients include a diverse mix of
businesses ranging from small venture-backed startups to
well-established nonprofit organizations. We work closely with our
client's staff, providing them access to the specialized knowledge
they need to successfully operate and grow their businesses. We
love solving problems and identifying opportunities for efficiency
improvements for our clients. In fact, everything we do at Insource
is focused on helping our clients achieve their mission and
business goals.We invest in our client relationships and
passionately care about the service we deliver. Everything we do is
centered on our core beliefs and we believe: Understanding our
clients' culture and vision make us a better partner Our
cross-content perspective adds unique value for our clients HR,
Finance and IT start with people There is always more than one way
to solve a problem In doing the right things for the right reason
Being easy to work with is core to who we are Communication needs
to be direct and candid Happy staff leads to happy clients What
You'll Do: Working as part of a service delivery team, provide
first-level technical support to assigned clients, both remote and
on-site. Assist clients with initial equipment setup, virus
removal, software updates, and hardware incidents all while
effectively communicating issues and updates to IT Managers On a
monthly basis, manage office/desktop and email support, perform lab
machine rollouts. Participate in monthly meeting with the entire
technical team to discuss new technologies, case studies,
roadblocks, and outstanding service delivery Provide support for
Mac and Windows integrated with cloud technologies from Microsoft
Azure, Dropbox, Office 365, Google, and many more. On an ongoing
basis, manage small projects (as needed), deliver and remove
computer equipment, assign, update, and report on client
tasks/tickets and effectively communicate technical issues and
project execution with Client Manager and Network/Server Engineer
What We're Looking For: Proven ability to effectively interact with
end-users in identifying and resolving technical issues A passion
for customer service and technology with exceptional end-user
support Ability to multi-task across clients, industries, and
technologies, while maintaining an appropriate level of
professionalism and composure Proactive and resourceful resolution
to issues Unique ability to work with both business and
technical-minded employees in order to plan and execute against
project timelines and deliverables An understanding of TCP/IP
networking protocols and procedures, all relevant Windows
workstation operating systems, and Windows Office products Prior
experience in a Customer Service Role. Bachelor's degree preferred
Find Us On: Facebook - LinkedIn - Twitter - At Insource we
appreciate the value and richness of different perspectives and
experiences. We constantly strive to be a more diverse and
inclusive workplace. We work to make you feel welcomed and engaged
as a valued member of the team. We provide equal employment
opportunity (EEO) to all persons regardless of age, color, national
origin, citizenship status, physical or mental disability, race,
religion, creed, gender, sex, sexual orientation, veteran status,
or any other characteristic protected by federal, state or local
law. In addition, Insource Services will provide reasonable
accommodations for qualified individuals with disabilities.Other
titles used:Information Technology, IT, Help Desk, Desktop Support,
IT Support Specialist, IT Help Desk, Systems Administrator,
Technical Support, IT Technician
Job Type: Full-timeBenefits: 401(k) 401(k) matching Dental
insurance Flexible spending account Health insurance Health savings
account Life insurance Paid time off Parental leave Professional
development assistance Referral program Tuition reimbursement
Vision insuranceSchedule: 8 hour shift Monday to FridayWork
Location: On the road
Keywords: Insource Services, Boston , Senior IT Support Specialist, Accounting, Auditing , Boston, Massachusetts
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