Collections Representative - Remote in Eastern Time Zone

Company: UnitedHealth Group
Location: Boston
Posted on: May 29, 2023

Job Description:

If you are located within Eastern Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.The Collections Representative is responsible for managing an assigned portfolio and collecting payment on past due accounts for Employer Solutions. The goal is to collect money by the net terms, while being proactive, facilitating the resolution of disputed items to reduce bad debt and obtain payment for services rendered.This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

• Each Collector is responsible for an assigned portfolio of customer accounts
• Make daily collection calls on past due accounts with AR> 60, update collection comments in the billing system and develop action plans for resolving barriers to payment
• Responsible for compiling placements and bankruptcies to collection agencies, ensuring all paperwork and approvals are submitted following the SOP
• Monitor short-paid invoices and facilitate resolution on disputes timely
• Review and expedite resolution of credit balances for accounts in portfolio with AR> 90, as well as processing monthly credit card payments and adjustments
• Research disputes by pulling lab requisitions, requesting check pulls from the Cash team, reviewing account activity, notes in billing system, and accessing the Quest online invoicing system (eInvoice).
• Responsible for making direct contact with clients, Quest labs, Accounts Payable, Sales Reps, Account Managers, local Quest standard Business Units and Quest non-standard business units
• Attend monthly conference calls with management, Finance and Sales to discuss status of High Risk reports, preparing all information that pertains to clients on portfolios and participate in the facilitation of the resolution
• Maintain various databases and ensure proper data points are stored properly to run accurate data for reporting purposes
• While performing these day-to-day functions, Collectors are also making and receiving calls from clients, handling emails, correspondence, and working with customer service
• Prepare various reports such as: High Risk, Bad Debt Reserve, No Pay and monthly report of accomplishments, road blocks and action plans
• Timely and accurate follow-up to all impacted parties (internal and/or external) regarding payment due and disputes is critical and i mandatory
• Additional processes and projects will be assigned as necessary to meet business needs, including assisting Customer Service with workload
• Meet all service level agreements set forth by leadership, meeting production and quality standards.*Billing is an ever-changing environment that requires quick thinking, proactive actions. Each day welcomes new challenges that need to be approached with an open mind and drive to meet our customers' needsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years Customer Service experience in an office setting, call center setting or phone support role using the telephone and computer consistently
  • Experience with billing, collections and Accounts Receivables in healthcare
  • Advanced experience using Microsoft Excel, including knowledge in function capabilities, analysis, and creating formulas
  • Experience with Microsoft Office - Microsoft Word, Excel, PowerPoint, Outlook (ability to create, edit, save and send documents, spreadsheets, presentations and correspondence) and Microsoft Access (create, edit, format, manipulate data)
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:
    • Bachelor's Degree (or higher)Telecommuting Requirements:
      • Reside within Eastern Time Zone
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:
        • Excellent organizational and interpersonal skills
        • Excellent oral and verbal communication skills
        • Self-Motivated
        • Strong ability to negotiate and persuade clients to pay invoices timelyCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMConnecticut, New York OR Rhode Island Residents Only: The salary range for Connecticut, New York OR Rhode Island residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentivesAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #YELLOW

Keywords: UnitedHealth Group, Boston , Collections Representative - Remote in Eastern Time Zone, Accounting, Auditing , Boston, Massachusetts