Treasury F&S Sr. Specialist Implementation - ARP Fulfillment
Company: Disability Solutions
Location: Boston
Posted on: September 19, 2023
|
|
Job Description:
Job Description:Enterprise Job Description:First point of
contact for clients submitting implementation requests via email
channel for high revenue clients. Handles end-to-end processing for
less complex implementation while engaging other business partners
as needed. May work with internal business partners to ensure the
successful implementation of services. Key Responsibilities -
Manage dedicated email inbox, prioritize, client requests, case and
implement eligible items; Create a case/package for tracking,
monitoring and E2E resolution as applicable; Receive and respond to
implementation requests received by email and questions from
internal partners; Conduct limited research and respond to client
and be able answer questions and inquiries; Utilize the various
bank systems to support clients requests.LOB Job Description:Manage
on-going relationships with Lines of Business within Treasury
Management Services to insure complete and accurate Account
Reconcilement Implementations. Understand the end-to-end process
for product implementations. Use a variety of systems and
coordinate and implement products/services and operational
solutions. Responsible for setting client expectations and
negotiating timelines to ensure testing and implementation SLAs are
met. Work with clients to provide a detailed walk-through of their
selected file layout and the communication options from
transmissions, and PGP encryption if applicable. Interact with
clients and analyze the data integrity of their test files until
successful completion. Exercise judgment within defined procedures
and practices to determine appropriate actions. Apply technical
expertise and knowledge of bank systems to resolve non-standard
requests. Include extensive interaction with internal/external
contacts to identify, prioritize, analyze and resolve complex
problems or issues as they arise, including, but not limited to,
issues of testing progress. Select the appropriate technology
solution to meet client requirements. Assist in designing,
documenting, implementing, and monitoring of new products/services.
Drive and/or participate on projects to implement process
improvements, products or systems. Provide statistical analysis and
reports. Provide guidance to associates within own unit regarding
procedural, technical and/or operational changes. Communicate with
Leadership, Business Partners, Clients and external groups, as
needed. Must be client focused and a team player willing to take
charge and assist as required.Responsibilities:Manage dedicated
email inbox, prioritize, client requests, case and implement
eligible items. Create a case/package for tracking, monitoring and
E2E resolution as applicable. Receive and respond to implementation
requests received by email and questions from internal partners.
Conduct limited research and respond to client and be able answer
questions and inquiries. Utilize the various bank systems to
support client's requests. Complete client reports. Perform
client-level program and cardholder-level account changes on behalf
of clients, product, and other card partnersRequired skills:Must
have a proven ability to successfully interact with management and
staff and build positive customer rapport via telephone.Must be
able to perform technical analysis and problem-solving techniques.
Must have a positive history of attendance and dependability.Must
have ability to work well under pressure and with minimal
supervision. Must have ability to work closely with internal
technical business partners to resolve technical issues and/or
questions and involves the right associates to address these needs
in a timely manner. Must be flexible and have the ability to learn
and adapt quickly to change. Interpersonal communications skills
are required. Must be able to work independently and as part of a
team. Must have demonstrated knowledge of PC, telecommunication and
internet methodologies, and Microsoft office products, (i.e. Excel,
MSWord, Outlook, etc.)Strong customer service or fulfillment skills
demonstrated with professionalism. An ability to promote and
favorably represent the Bank while working with clients directly or
through correspondence. Candidate should have strong
decision-making, critical thinking, oral and written communication
skills.Demonstrate a high rate of accuracy and attention to detail.
Proven ability to work well under pressure and should be able to
handle multiple assignments in an organized manner.Bachelor's
degree highly preferredOther Qualifications:Strives to bring new
thoughts and ideas to teams in order to drive innovation and unique
solutionsExcels in working among diverse viewpoints to determine
the best path forwardExperience in connecting with a diverse set of
clients to understand future business needs - is a continuous
learnerCommitment to challenging the status quo and promoting
positive change.Participate in and drive collaborative efforts to
advance tools, technology, and ways of working to better serve an
evolving client baseBelieves in value of diversity so we can
reflect, connect and meet the diverse needs of our clients and
employees around the worldShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Boston , Treasury F&S Sr. Specialist Implementation - ARP Fulfillment, Accounting, Auditing , Boston, Massachusetts
Click
here to apply!
|