Associate, Shareholder Services Representative I
Company: BNY
Location: Boston
Posted on: January 1, 2026
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Job Description:
Associate Shareholder Services At BNY, our culture allows us to
run our company better and enables employees’ growth and success.
As a leading global financial services company at the heart of the
global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and
breakthrough technologies to collaborate with clients, driving
transformative solutions that redefine industries and uplift
communities worldwide. Recognized as a top destination for
innovators, BNY is where bold ideas meet advanced technology and
exceptional talent. Together, we power the future of finance – and
this is what LifeAtBNY is all about. Join us and be part of
something extraordinary. We’re seeking a future team member for the
role of Shareholder Services - S3 to join our Shareholder Services
team. This role location is Boston, MA In this role, you’ll make an
impact in the following ways: • Support professional and management
staff by providing large quantities of data related to financial
transactions, account information, and transaction processing for
complex client inquiries. • Respond to ad hoc requests for
non-standard information and process complex updates to shareholder
accounts. • Serve as an escalation point for more junior team
members, providing guidance and verifying responses to
shareholders. • Research and resolve moderately complex operational
or shareholder issues, routing unresolved issues to appropriate
teams per documented procedures. • Assist in providing status
updates on problem resolution and outstanding issues to
professional and management teams. • Contribute ideas to improve
team efficiency and assist with process improvement initiatives. To
be successful in this role, we’re seeking the following: • High
school/secondary school diploma or equivalent combination of
education and experience required; Bachelor’s degree preferred. •
2-3 years of total work experience preferred. • Experience in
financial services preferred. • Strong problem-solving skills and
ability to provide advanced technical assistance regarding
shareholder accounts. • No direct people leadership
responsibilities; however, ability to provide guidance to less
experienced staff is required. At BNY, our culture speaks for
itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn
Here’s a few of our recent awards: • America’s Most Innovative
Companies, Fortune, 2025 • World’s Most Admired Companies, Fortune
2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our
Benefits and Rewards: BNY offers highly competitive compensation,
benefits, and wellbeing programs rooted in a strong culture of
excellence and our pay-for-performance philosophy. We provide
access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and
reach your financial goals as a valued member of our team, along
with generous paid leaves, including paid volunteer time, that can
support you and your family through moments that matter. BNY is an
Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans. BNY assesses market data to ensure
a competitive compensation package for our employees. The base
salary for this position is expected to be between $52,000 and
$80,000 per year at the commencement of employment. However, base
salary if hired will be determined on an individualized basis,
including as to experience and market location, and is only part of
the BNY total compensation package, which, depending on the
position, may also include commission earnings, discretionary
bonuses, short and long-term incentive packages, and
Company-sponsored benefit programs. This position is at-will and
the Company reserves the right to modify base salary (as well as
any other discretionary payment or compensation) at any time,
including for reasons related to individual performance, change in
geographic location, Company or individual department/team
performance, and market factors.
Keywords: BNY, Boston , Associate, Shareholder Services Representative I, Accounting, Auditing , Boston, Massachusetts
