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Representative, Client Svc I - Receptionist / Office Services

Company: Canon USA & Affiliates
Location: Boston
Posted on: March 28, 2020

Job Description:

OverviewResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.ResponsibilitiesMain Responsibilities:

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, textmessages and verbal.
    • Strong focus on providing good customer service.
    • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properlyrecorded.
      • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/CourierServices, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, FileRoom/Records File Services based on assigned location.
        • Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
        • Site responsibility and location of coverage may change based on client and/or division needs.Reception/Office Services:-Responsible for performing general front office reception duties such as greeting visitors, answeringphone calls, taking messages, scheduling conference rooms, entering data into computer.-Responds to customer needs and requests, accepts deliveries and sets up food and beverages formeetings.-May also be responsible for copy/binding/copier maintenance.File Room/Records File Services:-Ensures all filing assignments from the current and previous day have been filed.-Creates, maintains, updates, and monitors files, file database and file rooms.-Coordinates special projects and other functions assigned by client contact and Site Manager.-Ensures all file rooms are intact at all times.Administration Services:
          • May log incoming and outgoing airline tickets and distribute to customers
          • May need to identify mystery mail by researching names and departments in the computer,database, and outdated telephone logs
            • May enter mystery mail that has been identified into log for tracking purposesAdditional Responsibilities
              • Assist with planning and coordinating trainings
              • Order food for all meetings, events and trainings
              • Participate in planning office-wide eventsQualificationsTypically requires general education and/or vocational training but little to no experience.
                • Basic computer skills/technical knowledge.
                • Ability to multitask and prioritize in order to meet deadlines.
                • Good customer service and communication skills.
                • Ability to work with minimal supervision.
                • Ability to work OT as needed.
                • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
                • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
                • Ability to lift up to 50lbs.
                • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.Company OverviewAbout our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at.#CSAPosting Tags#LI-DNP #CSACBLocation US-MA-BostonCompany Canon Solutions America, Inc.Requisition ID 23619Category FacilitiesPosition Type Full-Time

Keywords: Canon USA & Affiliates, Boston , Representative, Client Svc I - Receptionist / Office Services, Administration, Clerical , Boston, Massachusetts

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