Patient Service Representative II - 20 Hours - Post Office Square

Company: Atrius Health
Location: Boston
Posted on: November 23, 2021

Job Description:

Patient Service Representative II - 20 Hours - Post Office Square - (115502)Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.SUMMARYUnder direct supervision, plays an expanded and advanced level role in the creation of superior access for patients. Duties include but are not limited to handling incoming patient inquires and assisting patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, the Patient Service Representative plays an integral role in the support of our patients. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access.EDUCATION/LICENSES/CERTIFICATIONSHigh School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit requiredEXPERIENCEA minimum of three years in a clinical or customer service setting preferred. Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent). Strong problem solving and complex patient management skills preferred.SKILLSAble to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Working knowledge of patient related documents preferred.Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.Benefits Include:Up to 8% company retirement contribution,Generous Paid Time Off10 paid holidays,Paid professional development,Generous health and welfare benefit package.Organization Internal MedicinePrimary Location Boston MA - Post Office SquareSchedule 9-1pmJob Practice Support StaffJob Level Entry LevelJob Type Part Time - 20 -29 Hrs (Part time benefit eligible)

Keywords: Atrius Health, Boston , Patient Service Representative II - 20 Hours - Post Office Square, Administration, Clerical , Boston, Massachusetts