Administrative Manager, Radiology
Company: Brigham and Women's Hospital
Location: Boston
Posted on: October 31, 2024
Job Description:
Job Description - Administrative Manager, Radiology
(3306176)Administrative Manager, Radiology - (3306176)Under the
general supervision of the Director of Radiology Operations, the
Administrative Manager of Radiology is responsible for managing and
overseeing the administrative teams supporting the Department of
Radiology's main campus check-in areas and sub-specialty division
support staff. The administrative manager will oversee
approximately 65 full-time equivalents (FTE).PRINCIPAL DUTIES AND
RESPONSIBILITIES:For all positions that include direct patient
care, indicate with an "X" the age(s) of all patient populations
served:No Direct Patient CareOperations Management:
- Ensures standardized practice across role groups within areas
of oversight.
- Responsible for ensuring efficient workflows and processes
across check-in/registration areas and division reading rooms.
- Works with the director of Radiology Care Coordination to
ensure appointment scheduling practices are followed by staff with
scheduling responsibilities.
- Works with division Chiefs to ensure the needs of each
sub-specialty division is being met/fulfilled by administrative
staff.
- Point of contact for clinical directors to address any
concerns/issues in the check-in area.
- Ensures daily coverage of all check-in/registration desks
within Radiology and rotating staff for cross-coverage and backup
coverage planning.Human Resource Management:
- Participates in new hire interviews.
- Supervises and mentors staff within area(s) of oversight.
- Oversees and guides corrective action upon consulting with the
Senior Director of Operations (as needed).
- Assigns work, evaluates performance and ensures ongoing
competency.
- Oversees the implementation of work schedules, including but
not limited to:
- Daily work assignments to ensure coverage for 24/7
operations.
- Back-up / Emergency coverage schedules.
- Holiday coverage schedules.
- Oversees the approval of staff time off, ensuring adequate
staffing at all times.
- Manages and oversees payroll activities.
- Enters performance evaluations; recommends salary adjustment,
recognition.
- Responsible for professional development of staff within areas
of oversight.Quality and Safety:
- Ensures that all Department, Hospital, and Regulatory
guidelines are met (i.e., Joint Commission, CMS, DPH, ACR, and all
others that may apply).
- Ensures all departmental policies pertaining to areas of
oversight are reviewed and updated on a regular basis.
- Ensures department/staff knowledge of emergency
procedures.
- Monitors patient satisfaction surveys and reviews results with
staff (positive and negative) and creates action plans to improve
the patient experience.Technical Management:
- Ensures proper functioning of all office equipment utilized by
staff.
- Interface and engage with I.T. regularly on all equipment
installs, upgrades, space moves, and all other activities with an
I.T. component.Analytics/Reporting/Monitoring:
- Daily/Weekly/Monthly/Yearly reporting on identified metrics (as
required).Financial Management:Reviews and manages supply/expense
budget for administrative support cost center.Attends meetings on
behalf of Sr. Director &/or clinical directors, as
needed.Performs other duties and special projects as
assigned.SKILLS/ABILITIES/COMPETENCIES REQUIRED:
- Must have interpersonal skills sufficient to interact
effectively with departmental staff, leadership, medical staff, and
other hospital personnel.
- Uses independent judgment, ingenuity, and initiative under
pressure in various situations.
- Must possess analytical abilities necessary to effectively
utilize advanced knowledge of imaging processes, develop policies
and procedures, maintain databases and budgets, ensure compliance,
and evaluate equipment.
- Must have the ability to adapt to changing pace (stressful
situations) within the department, with frequent
interruptions.
- Must be physically capable of lifting (office equipment,
supplies, etc.).
- Presents a positive attitude and a professional
appearance.
- A comprehensive understanding of the Hospital Information
System that integrates with the Department of Radiology relating to
patient information such as registering patients and generating
Quality Assurance and Quality Improvement reports.
- Must demonstrate flexibility and willingness to adapt to
diverse roles as a departmental team member.
- Must be aware of hazards within the department (ionizing
radiation) and adhere to safety standards established by BH and
regulatory agencies.5-7 years of management experience required,
preferably within a hospital/healthcare setting.Bachelor's level
degree required, master's preferred, within the health
sciences/business/management field.BWH is an Affirmative Action
Employer. By embracing diverse skills, perspectives, and ideas, we
choose to lead. All qualified applicants will receive consideration
for employment without regard to race, color, religious creed,
national origin, sex, age, gender identity, disability, sexual
orientation, military service, genetic information, and/or other
status protected under law. We will ensure that all individuals
with a disability are provided a reasonable accommodation to
participate in the job application or interview process, to perform
essential job functions, and to receive other benefits and
privileges of employment.
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Keywords: Brigham and Women's Hospital, Boston , Administrative Manager, Radiology, Administration, Clerical , Boston, Massachusetts
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