Customer Service Specialist
Company: Unlimited Service Group
Location: Needham
Posted on: April 3, 2026
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Job Description:
Description Position at Ace Service Company Customer Service
Specialist Needham Heights, MA | Full-Time | Monday–Friday 8:00 AM
– 4:30 PM This is an in-person position $27.00–$31.00/hour (based
on experience) Love solving problems and keeping things moving?
We’re hiring a Customer Service Specialist with energy,
organization, and a “get it done” attitude. You’ll be the voice our
customers hear and the behind-the-scenes hero managing service
calls, schedules, and updates, keeping everything running smoothly.
We’ll appreciate you for it! What You’ll Be Doing (A Day in the
Life) You’ll never have the same day twice, but here’s what your
day will usually include: • Answering service calls with enthusiasm
and professionalism • Creating accurate service requests and
managing details • Helping customers with questions and resolving
issues • Acting quickly on urgent tasks and troubleshooting when
needed • Communicating with techs on scheduling and updates •
Providing clear quotes for services and costs • Pitching in
wherever needed to keep things running smoothly • Assisting with
tasks like preparing invoices with proper pricing and details
You’ll Crush This Role If You’re… • Detail-oriented and highly
organized • Comfortable with Microsoft Office (Word, Outlook,
Excel) • Skilled at multitasking and staying calm under pressure •
Able to work independently and thrive in a team • Self-motivated,
quick to learn, and adaptable in a fast-paced setting • Experience
with third-party billing and ERP software (preferred) The Physical
Stuff (Nothing Wild) • Mostly office-based work • Occasional light
lifting of office supplies or boxes • A mix of sitting, standing,
and walking throughout the day • Using computers, phones, and
standard office equipment Also required Successful completion of
drug screen and criminal background check Must be at least 18 years
old What’s in It for You Medical, dental, vision, life, and
disability insurance 401(k) program Paid time off (PTO) and sick
leave Town Shares program, which allows you to share in the
long-term financial success of our company as you grow with us. A
team that works hard, laughs often, and supports each other Ready
to Join the Fun? If you’re the kind of person who loves helping
customers, keeping things organized, and being part of a team that
enjoys working together, apply today. We can’t wait to meet you.
Ace Service Co. is an equal-opportunity employer. Ace Service
Company, a division of Restaurant Equipment Service Group LLC, an
Unlimited Service Group Company. "All Unique, All United."
Keywords: Unlimited Service Group, Boston , Customer Service Specialist, Administration, Clerical , Needham, Massachusetts
