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Senior Manager, Systems Services Support Management - 1709985

Company: Fidelity Investments
Location: Merrimack, NH
Posted on: November 10, 2017

Job Description:

Duties: Provides technical oversight on complex projects and

initiatives. Leads a team that monitors non-production environments and

cycle management of end-to-end (Web to mainframe) environments exceeding

7000 mips (mf), 40,000 batch jobs, and 500 distributed systems. Drives

metrics and reporting processes to facilitate informed support and

operational decisions. Establishes and oversees Incident, Change, and

Problem Management policies.

Primary Responsibilities:

• Leads strategic discussions with business and development

partners to develop solutions that address stability and maintainability

of complex and cross-business systems, applications, and infrastructure.

• Serves as a crisis manager for environment incidents.

• Defines communication plan to the business and clients.

• Participates in architectural code/systems reviews to ensure

operational effectiveness.

• Ensures quality and performance of deliverables.

• Collaborates with business partners in the definition of

disaster recovery and contingency planning strategies.

• Works with business and development partners to define the

operational support model for applications, systems, and infrastructure

to ensure maintainability, reliability, and cost of ownership during the

development and implementation phases.

• Develops, maintains, and enforces acceptance criteria and

procedures for the implementation of new SM infrastructure into the

operational environment.

• Identifies gaps and opportunities on operational performance and

provides recommendations to senior management.

• Leads complex projects or initiatives related to new technology

onboarding, continuous improvements, or compliance.

Requirements: Bachelor’s degree (or foreign education equivalent) in

Computer Science, Engineering, Information Technology, Information

Systems, Mathematics, Physics, Business Administration, or a closely

related field and five (5) years of experience in job offered or five

(5) years of experience in technical coordination throughout the project

life cycle of mainframe and distributed infrastructure code migration

projects; Or, alternatively, Master’s degree (or foreign education

equivalent) in Computer Science, Engineering, Information Technology,

Information Systems, Mathematics, Physics, Business Administration, or a

closely related field and three (3) years of experience in job offered

or three (3) years of experience in technical coordination throughout

the project life cycle of mainframe and distributed infrastructure code

migration projects. Candidate must also possess: Demonstrated Expertise

(“DE”) providing system services support within a mainframe non-

production environment and non-production OLTP portal environment using

Service Now for incident management, service desk management, change

management, and problem management; DE performing systems configuration,

implementation, job scheduling, and cycle management of an environment

exceeding 7,000 mips (mf), 40,000 jobs, and 500 distributed systems

supported 24x7 across a global platform; DE writing JIRA and Business

Objects queries for non-production support incident reporting; and

writing SQL queries to extract data to generate trend reports for

incident management and production code readiness; DE monitoring file

flow between Bloomberg PolarLake and mainframe environment, using

WinSCP, Putty, and Oracle SQL, including configuration, implementation,

job scheduling, cycle management, and triage support for end-to-end (Web

to mainframe) using DB2, Platinum detector (for performance monitoring),

SysView (for online CICS monitoring), SDSF (for batch jobs), File Aid

(for file editing), and Control-M (for configuration, implementation,

and jobs scheduling).

To apply, visit http://jobs.fidelity.com and search for Job Number

1709985.

Keywords: Fidelity Investments, Boston , Senior Manager, Systems Services Support Management - 1709985, Finance , Merrimack, NH, Massachusetts


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