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Advanced Support Engineer

Company: The MathWorks, Inc.
Location: Natick, Massachusetts
Posted on: May 24, 2021

Job Description:

Working under the direction of the Manager or Senior Team Lead, will be responsible for designing, developing and testing sophisticated software; working alongside MATLAB application deployment developers to resolve customer integration issues; performing software engineering including programming in C/C++, Java, C# and Python, troubleshooting, software integration, multi-threading and multi-processing across Windows, Linux and OS X systems; resolving advanced technical issues and providing technical advice for MathWorks customers; and contributing to development activities, proposing innovative solutions and developing prototypes to address customer needs and influence the direction of MathWorks products.

Education and Experience:

Masters degree or higher (or foreign education equivalent) in Engineering and no experience.


Bachelors degree (or foreign education equivalent) in Engineering and five (5) years of experience in job offered or five (5) years of experience delivering technical customer support for integration with MATLAB toolboxes.

Special Requirements:

Demonstrated expertise in object oriented programming in C/C++ and MATLAB; and developing and debugging software applications in C/C++ using Visual Studio and MATLAB within a multiplatform environment Windows, Linux and Mac.

Demonstrated expertise in development, testing, and technical support of MATLAB applications; integrating MATLAB applications with MATLAB toolboxes -- Image Processing, Instrument Control, and Computer Vision; and integrating MATLAB with C/C++ programming languages in the electronics, manufacturing systems, image processing, and machine learning industries.

Demonstrated expertise collecting business requirements and developing technical customer support demonstrations and training materials of MATLAB-based software.

Demonstrated expertise engaging with MATLAB end users -- engineers and software developers -- to gather and assess customer requirements, understand workflows, and define solutions for customer needs; and interacting with development teams to influence product direction and improve products by demonstrating customers use cases and pain points, proposing solutions, or developing prototypes.

[Expertise may be gained during Graduate program.]

For the position listed above, interested candidates may search by job code 25490 for specific job details and requirements and apply online on the Careers Page at

Keywords: The MathWorks, Inc., Boston , Advanced Support Engineer, Computer , Natick, Massachusetts, Massachusetts

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