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Manager III (Sales & Service - US/Voice of the Customer)

Company: Wayfair LLC
Location: Boston, MA
Posted on: May 21, 2019

Job Description:

Multiple Openings. Manager III (Sales & Service - US/Voice of the Customer) for Wayfair LLC in Boston, MA to write
advanced SQL scripts to collect data from complex SQL databases; develop automated reports using stored
procedures and functions; utilize deep understanding of advanced statistics and mathematics to conduct data
manipulation; prepare statistical analyses using various methods to predict dependent variables and optimize
outcomes with constraints; analyze customer service data to root cause customer issues and prioritize
enhancements; train and manage team of analysts building prediction models; train new members of Service
Innovation team in navigating Wayfair’s data warehouses and reviewing accuracy of models; interpret outcomes from
statistical analysis and present findings to executive leadership and key business stakeholders; partner with business
stakeholders to identify key factors and requirements for each project; and obtain buy-in for project methodology.
Requires Master’s degree in Operations Research, Engineering, Economics, Finance, or related field (willing to accept
foreign education equivalent) plus two years' experience performing data analysis and data modeling to inform
business insights or, alternatively, a bachelor's degree in Operations Research, Engineering, Economics, Finance, or
related field (willing to accept foreign education equivalent) and five years' experience performing data analysis and
data modeling to inform business insights. One year of experience must include: Creating strategic roadmaps for
growth and managing implementation against deadlines and milestones; Leading development of Big Data Analytics
solutions leveraging the latest data analysis techniques (including machine learning) for large quantities of structured
and unstructured data; Reporting on business case analysis and revenue analysis using Excel; Interfacing with cross-
functional team and engineers; Performing experimental design and hypothesis testing including A/B testing and
multivariate testing (MVT); Building predictive models, using historical data to predict target markets, customer
segments, messaging and spending; Evaluating predictive models including ROI analysis and back testing on
historical data for evaluating future predictions; Performing SQL data extraction and manipulation for building models
and creating views; Utilizing R to create statistical and mathematical models; and Utilizing Tableau to perform data
visualization for senior management presentations.
Wayfair LLC is willing to accept a suitable combination of education, training and/or experience to satisfy the
requirements. Apply online: https://www.wayfaircareers.com/jobs/4294492002?lang=en-u

Keywords: Wayfair LLC, Boston , Manager III (Sales & Service - US/Voice of the Customer), Computer , Boston, MA, Massachusetts


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