Customer Service - Safety & Industrial Supply

Company: Productivity Inc
Location: Plymouth
Posted on: January 14, 2026

Job Description:

Job Description Job Description Productivity, Inc Customer Service – Safety & Industrial Supply Productivity, Inc is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling as well as safety and industrial supplies. As a Customer Service Representative, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team. Responsibilities Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, provide quotes, check price and delivery, answer calls, and enter orders. Source alternate products if there are backorders. Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities. Retain customers by delivering and ensuring superior customer service. Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock. Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training. Other miscellaneous duties and responsibilities and required by the position. Requirements Product knowledge needed - Safety, MRO/Industrial Supplies and Abrasive Products. Excellent verbal and written communication skills. Excellent organizational, research, time management, and follow-up skills. Capable PC/computer skills - MS Word, Excel, Google Searching, etc. Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management. Monday - Friday, 8:00 am - 5:00 pm Why this job? $26.00 - $31.50/hour Excellent Benefits - Medical, Dental, Vision Insurance – Effective Day-1 of Employment 401k with Match Generous Paid Time Off Ongoing technical training provided Why our company? Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we’ve been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees. We are committed to providing Equal Employment Opportunities to all employees and applicants. Compensation details: 26-31.5 Hourly Wage PI58dd63023061-25405-39440122

Keywords: Productivity Inc, Boston , Customer Service - Safety & Industrial Supply, Customer Service & Call Center , Plymouth, Massachusetts