Lead Designer - Hybrid

Company: BCForward
Location: Newton Center
Posted on: January 18, 2026

Job Description:

Job Description Job Description n this role, you'll be responsible for creating user-centered experiences across our consumer-facing digital touchpoints, including web, mobile, tablet, and app experiences. You'll work as part of a cross-functional team, collaborating closely with business stakeholders, content strategists, copywriters, researchers, and development teams to bring innovative solutions to life. Work you'll do Product Design & Experience Development Lead design efforts on projects from concept to implementation, taking full ownership of work throughout the process Create user-centered experiences grounded in research insights, competitive analysis, and UX best practices Develop design artifacts including journey maps, wireframes, user flows, interactive prototypes, and high-fidelity mockups Deliver detailed design specifications and documentation for development teams Work closely with developers to ensure designs are implemented according to specifications Provide a voice for customers within the Sallie Mae team, advocating for user needs Design System & Standards Contribute to and enhance our internal design system library within Figma Help maintain design consistency across products and experiences Document patterns and component guidelines for team use Deliver detailed design specifications and documentation for development teams Apply systematic thinking to complex design problems Research & Strategy Conduct competitive analysis and stay updated on industry best practices Identify opportunities to improve customer/consumer experiences Support heuristic evaluations, A/B testing, and design validation Participate in business walkthroughs and stakeholder interviews Qualifications Required · Bachelor's degree or equivalent work experience · 6 years of experience in user experience design, interaction design, UI design, and/or digital product design · Proficiency in Figma and Adobe Creative Suite · Strong portfolio demonstrating experience designing complex systems across multiple platforms · Excellence in visual design with an understanding of design principles and accessibility standards · Experience documenting and annotating complex interactions for development teams · Excellent written, presentation, and verbal communication skills · Ability to work collaboratively across disciplines and organizational levels · Self-starter with strong project management skills who delivers work on time · Growth mindset with a willingness to learn new tools and approaches Nice to Have · Experience in financial services or education technology · Knowledge of design thinking methodologies · Understanding of agile development processes · Background in conversion optimization and/or e-commerce Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Keywords: BCForward, Boston , Lead Designer - Hybrid, Design, Graphic Design & CAD , Newton Center, Massachusetts