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Associate Director (Operations Product Innovation/Service Process & Workflow)

Company: Wayfair LLC
Location: Boston, Massachusetts
Posted on: August 2, 2018

Job Description:

Duties: Lead a team of product owners and product managers who will lead
proactive product management initiatives across key functional areas;
assess performance of the order management toolset; identify key areas
to improve usability, agent efficiency and first contact resolution;
drive improvement efforts across the Order Management team; drive
internal user experience improvements and cost savings by identifying
ongoing opportunities to increase efficiency, improving the usability of
existing tools, and evaluating new functionality/capabilities to fill
identified gaps; work with key stakeholders and other internal teams to
identify key business needs; work with cross functional groups to
prioritize competing interests and direct project plans for critical
process improvement initiatives.


Requirements: Master's degree in Engineering, Information System
Management, Business Administration or related field (willing to accept
foreign education equivalent) plus three (3) years’ experience leading
operational efficiency improvement projects or, alternatively, a
Bachelor's degree and six (6) years of experience as noted above. One
year of experience must include: building and leading large teams of
analysts and engineers, including technical and/or product managers;
;leading teams in performing requirements analysis, including
interfacing with end users and translating requirements into design,
testing, and implementation plans; leading teams in performing software
product development, and customizing or integrating third-party software
using Agile methodology; planning system development and implementation,
factoring engineering capacity and business impact; performing data
analysis on diverse data sets derived from system usage logs,
implementation or operational logs, error logs and third party data sets
to obtain actionable insights on improving operational efficiency and
system performance; conducting requirement analysis, market research,
design, testing, piloting, and implementing software solutions; driving
user adoption and gathering feedback for continuous improvement;
utilizing Structured Query Language (SQL) or other data extraction,
analysis and integration mechanisms; and performing data manipulation
and analysis, and presenting data findings using Excel.

Submit resume to Wayfair LLC, M. Fallon 100 Huntington Avenue, 4 Copley
Place, Boston, Massachusetts 02116 OR
https://jobs.wayfaircareers.com/jobs/ovn47fwN?lang=en-us.

Keywords: Wayfair LLC, Boston, Associate Director (Operations Product Innovation/Service Process & Workflow), Design, Boston, Massachusetts, Massachusetts


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