Caf- Coach - Seaport
Company: Capital One
Location: Quincy
Posted on: April 17, 2024
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Job Description:
Seaport Cafe (21033), United States of America, Boston,
MassachusettsCaf-- Coach - SeaportCaf-- CoachWelcome to a new idea
in banking. - Here at Capital One, we're redefining how people
bank. - You see, we believe banking should fit our customers'
everyday lives - not the other way around. - Our Capital One Caf--
is a welcoming environment where customers can try out our digital
and financial tools, grab a great cup of coffee and get to know our
Ambassadors (and each other). - It's a place where they can
recharge their mobile devices, plug into some free WiFi and learn
new ways to save time and money. -We're redefining the typical work
experience, too. Our Caf-- team exists to enhance the financial
lives of people in the communities we serve. - And we're not just
looking to fill open positions - we seek outgoing, passionate
people who love connecting, teaching and interacting with
individuals and the community as a whole and really want to be a
part of this whole reimagined banking experience. - As the Caf--
Coach, you'll have the unique role of leading a Caf-- team and
facilitating legendary experiences for our Customers. - As the face
of Capital One in the community, you'll build alliances with local
organizations and collaborate with vendors to generate new
business. - You're more than just a manager for the Caf--
Ambassador team, you'll be a trusted mentor and guide for their
individual development and overall team performance. - Don't just
take our word for it, check out what our Caf-- Ambassadors and
Caf-- Coaches have to say about their experience at Capital One,
and learn more about working in our Caf--s: -Here's what we're
looking for in you:- You're a mentor. You'll lead by example and
help our Caf-- Ambassadors develop professionally, personally, and
as a high-performing team.- You're obsessed with the Caf--
experience and bring our brand to life. You'll take pride in
maintaining the physical space and coaching Caf-- Ambassadors to
create a welcoming environment for Caf-- customers and visitors.-
You're a forward thinker and drive continuous improvement. You
never settle for the status quo. In fact, discovery drives you, and
you're bringing everyone along for the ride.- You're a proven
leader with a franchise ownership attitude. You've been there, done
that as a manager of a team focused on achieving and exceeding
customer-based goals and metrics.- You're friendly and engaging and
can connect with Caf-- visitors and regulars alike. Yep, you're a
people person - whether you're handing out free coffee cards,
helping folks with technology challenges or simply showing off some
of the cool services and products we offer.- You're part of the
community and have a deep understanding of your market. You'll work
with local businesses, nonprofits and charities to plan events both
in and outside of the Caf--.- You're naturally curious and like to
learn. We'll teach you what Capital One has to offer our customers
- products, services and experiences - to help steer them in the
right direction toward their financial goals.- You're digitally
savvy. You'll showcase what's possible in our physical space and
how to easily navigate our mobile and online experience.- You're a
customer advocate. You are always within reach when our customers
need assistance. They rely on you to steer them in the right
direction. You listen with patience and offer advice that's concise
and easy to understand.- You're a team player. You'll work with an
energized team of Caf-- Ambassadors and help inspire your teammates
as they inspire you...If you're nodding along and like what you're
reading, let's talk. -Basic Qualifications:- High School Diploma,
GED, or Equivalent Certification -- At least 2 years of Customer,
Retail, or Financial Services experience- At least 1 year of People
Management experience or 2 years Retail Bank ExperiencePreferred
Qualifications:- At least 3 years of Customer, Retail, or Financial
Services experience- At least 2 years of People Management
experience- Bachelor's Degree -At this time, Capital One will not
sponsor a new applicant for employment authorization for this
position.Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the -. Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.This role is expected to accept applications for a
minimum of 5 business days.No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections 4901-4920;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Boston , Caf- Coach - Seaport, Education / Teaching , Quincy, Massachusetts
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