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ATM Technician / Install Buffer

Company: Charter Global, Inc.
Location: Boston
Posted on: August 3, 2020

Job Description:

Title ATM Technician Install Buffer Duration 6-12 Months (Part time) Location Boston, MA W2 Rate 20hr + mileage (0.41 per mile) Hours Less than 40 hrs in a week. Training would be provided for this job Required Experience Expectation Position responsible for providing installation, maintenance and repairs on equipment within an assigned territoryregion to assure continuity of customer operations and high levels of customer satisfaction Perform Tier II work on products and services of medium-high complexity Tier II products include ATMs, Retail POS Terminals, large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing readersorters and networking issues on imaging systems, mediumhigh complexity networkingcommunications equipment, network and systems managementprotocols. Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support Responsible for ownership of all customer issuesneeds that are voiced or observed and acts appropriately May provide support to Associate Customer Engineer andor Service RepresentativeService Technician Tech when necessary Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, andor according to established procedures Verify that the site environment meets the requirements prior to installation or rollout Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements Analyze and correct all technical problems on equipment within assigned customer accounts Perform periodic preventive maintenance routines on products and installs modifications to equipment Perform overhauls and maintenance repair as a matter of routine May require prolonged travel, "Road Warrior" status with up to 60 travel. Carrying and lifting tool kitparts of varying weights (1- 50 lbs.) May require bendingsquatting, walkingstanding sitting for prolonged periods Exposure to enclosed spaces, dust, drafts, and damp areas Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, andor public transportation Responsible for capturing detailed customerSDL2017

Keywords: Charter Global, Inc., Boston , ATM Technician / Install Buffer, Engineering , Boston, Massachusetts

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