Technical Support Engineer
Company: Devo
Location: Boston
Posted on: February 25, 2021
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Job Description:
Devo, the cloud-native logging and security analytics company,
empowers security and operations teams to maximize the value of all
their data. Only the Devo platform delivers the powerful
combination of real-time visibility, high-performance analytics,
scalability, multitenancy, and low TCO crucial for monitoring and
securing business operations as enterprises accelerate their shift
to the cloud. Headquartered in Cambridge, Mass., Devo is backed by
Insight Partners, Georgian, and Bessemer Venture Partners. Learn
more at--www.devo.com.The Technical Support Engineer provides
remote support to customers through different channels like web,
email, chat, phone and other as needed. Able to research,
diagnosis, troubleshoot and resolve issues while properly managing
customer expectations. This position will be part of a rotation to
provide 24/7/365 customer support to Devo customers. Essential
Duties and Responsibilities:--- Perform remote customer support.
--- Install and configure applications.--- Monitor and maintain the
Devo platform and/or software product.--- Maintain effective
communication with customers through different channels like web,
email, and phone.--- Prioritizing and managing the workflow.---
Troubleshooting, diagnosing, and resolving issues.--- Maintaining
procedural documentation and reports.--- Ability to learn and work
on changing technologies.--- Respond to customer calls, emails and
act accordingly regarding issues.--- Establish and maintain good
working relationship with customers and other
professionals.Qualifications and Experience:--- BS/BA degree in a
technical field, or equivalent experience.--- Strong focus and
dedication to customers.--- Effective written and verbal
communication and interpersonal skills.--- Strong analytical
approach for diagnosing and troubleshooting to resolve technical
problems and issues.--- Demonstrated ability to organize and
prioritize tasks and communications to meet resolution times.---
Strong troubleshooting, diagnosing skills to resolve technical
issues.--- Good knowledge of computer systems.--- Familiar with
Cloud platforms (i.e. AWS GovCloud, CloudOne).--- Hands on admin
experience with Linux and Windows based servers.--- Scripting
knowledge using Python, JavaScript, Perl, tcl and or any other
similar technologies including regex.--- Hands on experience with
database and/or big data query languages (i.e SQL, SPL, Linq)---
Experience with syslog--- Desired experience with SIEM and/or with
a SOC.All qualified applicants will receive consideration for
employment without regard to race, gender, color, age, sexual
orientation, gender identification, national origin, religion,
marital status, ancestry, citizenship, disability, protected
veteran status, or any other factor prohibited by applicable
law.Travel:Up to 15% travel.Devo does not discriminate on the basis
of race, color, national origin, religion, gender, age, veteran
status, sexual orientation, marital status or disability (in
compliance with the Americans with Disabilities Act) with respect
to employment opportunities."Devo is committed to creating a
welcoming culture that is not only grounded in teamwork and
customer success but is fair and equitable for everyone." Marc van
Zadelhoff, CEOAt Devo, diversity and inclusion means more than
treating employees well and making them feel welcome. It is a
commitment to hiring people who bring different insights because of
their unique perspectives, ways of thinking, and prior
experiences.We intend to continue hiring great people and
protecting our culture so everyone can be themselves and speak
their minds. That way Devo will always be a place filled with
purpose, energy, hard work, thoughtfulness, and respect.To All
Agencies: Please, no phone calls or emails to any employee of Devo
outside of the Talent Acquisition team. Devo's policy is to only
accept resumes from agencies via the Devo Agency Portal. Agencies
must have a valid fee agreement in place and they must have been
assigned the specific requisition to which they submit resumes, by
the Talent Acquisition team. Any resume submitted outside of this
process will be deemed the sole property of Devo and in the event a
candidate is submitted outside of this policy is hired, no fee or
payment of any kind will be paid
Keywords: Devo, Boston , Technical Support Engineer, Engineering , Boston, Massachusetts
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