Field Services Engineer
Company: Focus Technology Solutions Inc
Location: Boston
Posted on: May 16, 2022
Job Description:
Job DescriptionOur customer base is growing so our team is
growing as well! We have a great opportunity for a Field Services
Engineer to join our Managed Services team. The successful hire
will be an integral part of a collaborative team providing IT
consulting, network administration, field and remote technical
support to our clients. Our Managed Services practice offers a full
range of services, whether a client has an existing IT department
that's looking to offload certain IT functions, or if a client
needs a full-service IT department to manage it all, we've got them
covered. Inquire today about this exciting opportunity to take your
career to the next level!Some responsibilities include but are not
limited to the following:
- Travels to a variety of client sites, following all CDC safety
guidelines
- Supports clients in all areas of IT support, as outlined in
client contracts
- Assists in the maintenance of Windows servers, as well as all
applications in use by clients
- Maintains all client network equipment, including servers,
workstations, PDAs, routers, firewalls, switches,and printers
- Provides remote service to clients, when applicable
- Participates in a rotating on-call schedule
- Monitors the ticketing system and ensures tickets are addressed
in a timely fashion
- Performs client audits and creates summary reports of
findings
- Assists the Field Services Manager and other Senior IT
consultants with scopes of work, as needed
- Communicates with vendors as needed
- All other duties, as assignedSkills:
- Knowledge and proficiency with Microsoft Office products (Word,
Excel, and PowerPoint), networks and systems, such as HP and
Dell
- Experience with LAN, WAN, and WLAN technologies
- Knowledge in implementation and troubleshooting Cisco Nexus,
Catalyst, and ASA devices
- Working knowledge of other enterprise class switches (L2/L3),
routers, load balancers and firewalls
- Proficient in network routing protocols like OSPF, BGP, EIGRP,
and HSRP
- Configures and troubleshoots VPNs
- Technical expertise in network, storage, virtualization, and
computing across multiple vendors
- Maintains a high level of professionalism and a courteous
demeanor
- Positive and professional interpersonal skills as well as
strong written and verbal communication skills
- Exceptional client relations skills to engage and service
clients efficiently and effectively
- Strong organizational, multi-tasking, detail-oriented, and time
management skills
- Flexibility to adapt to changing priorities
- Positive teamwork skills and ability to maintain a high level
of confidentialityEducation and Experience:
- 4+ years of IT experience in a consulting environment,
preferably with a Managed Services Provider
- Must have Windows server and Windows desktop experience and
knowledge of Microsoft Office
- Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster
recovery, and Active Directory
- AWS certification or experience preferred
- Completion of related-IT training, whether it be through a
degree program or certification
- Bachelor's degree from a four-year college/university in a
related field, preferredAt Focus, we believe our people are our
success. Join our team of talented professionals where you can grow
your career in a collaborative, fast paced and supportive
environment. If you are looking for a place where your
contributions can make an immediate and important impact, we would
love to hear from you! We offer competitive compensation and
benefits packages, including healthcare, dental, flexible spending
accounts, flexible vacation policy, 401(k) planning with a company
match, and much more.
Keywords: Focus Technology Solutions Inc, Boston , Field Services Engineer, Engineering , Boston, Massachusetts
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