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Field Services Engineer

Company: Focus Technology Solutions Inc
Location: Boston
Posted on: May 16, 2022

Job Description:

Job DescriptionOur customer base is growing so our team is growing as well! We have a great opportunity for a Field Services Engineer to join our Managed Services team. The successful hire will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!Some responsibilities include but are not limited to the following:

  • Travels to a variety of client sites, following all CDC safety guidelines
  • Supports clients in all areas of IT support, as outlined in client contracts
  • Assists in the maintenance of Windows servers, as well as all applications in use by clients
  • Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches,and printers
  • Provides remote service to clients, when applicable
  • Participates in a rotating on-call schedule
  • Monitors the ticketing system and ensures tickets are addressed in a timely fashion
  • Performs client audits and creates summary reports of findings
  • Assists the Field Services Manager and other Senior IT consultants with scopes of work, as needed
  • Communicates with vendors as needed
  • All other duties, as assignedSkills:
    • Knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
    • Experience with LAN, WAN, and WLAN technologies
    • Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
    • Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
    • Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
    • Configures and troubleshoots VPNs
    • Technical expertise in network, storage, virtualization, and computing across multiple vendors
    • Maintains a high level of professionalism and a courteous demeanor
    • Positive and professional interpersonal skills as well as strong written and verbal communication skills
    • Exceptional client relations skills to engage and service clients efficiently and effectively
    • Strong organizational, multi-tasking, detail-oriented, and time management skills
    • Flexibility to adapt to changing priorities
    • Positive teamwork skills and ability to maintain a high level of confidentialityEducation and Experience:
      • 4+ years of IT experience in a consulting environment, preferably with a Managed Services Provider
      • Must have Windows server and Windows desktop experience and knowledge of Microsoft Office
      • Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
      • AWS certification or experience preferred
      • Completion of related-IT training, whether it be through a degree program or certification
      • Bachelor's degree from a four-year college/university in a related field, preferredAt Focus, we believe our people are our success. Join our team of talented professionals where you can grow your career in a collaborative, fast paced and supportive environment. If you are looking for a place where your contributions can make an immediate and important impact, we would love to hear from you! We offer competitive compensation and benefits packages, including healthcare, dental, flexible spending accounts, flexible vacation policy, 401(k) planning with a company match, and much more.

Keywords: Focus Technology Solutions Inc, Boston , Field Services Engineer, Engineering , Boston, Massachusetts

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