Senior End User Engineer

Company: TPA technologies
Location: Boston
Posted on: September 25, 2022

Job Description:

Description: Position Overview: The End User Engineer is responsible for assisting in the enforcement of IT policy, deployment, and support of end-user technology, including mobile devices, AWS workspaces, laptops, tablets, and desktop devices; in order to ensure functionality for the organization on a day to day basis. The End User Engineer will take ownership and perform follow up on all assigned tasks and be a self-starter. Core technologies include: SCCM, Windows 10, AWS Workspaces, Apple DEP, Active Directory, Azure VDI, Group Policy, Exchange Online, MS InTune, Microsoft 365 and common cloud-enabled software, desktop and laptop hardware, printers, iOS mobile devices, and desk phones. Responsibilities: Participate in our ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues. Advise and devise deployment solutions for the enforcement of IT standards on any equipment connecting to company resources Provide solutions in a timely manner via ticketing system, telephone, face to face meetings or email. Coordinate other IT resources to assist with projects as needed. Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensure documents are kept up to date. Work with team members to understand patterns in support tickets and enact solutions to prevent Qualifications: Bachelor's degree in a related field or equivalent work experience preferred. Strong technical background with the ability to solve IT related issues. Experience implementing and administering modern endpoint cloud-compute technologies Ability to communicate ideas, documentation, and resolutions with clarity and concision. Strong written and oral communication skills. Demonstrated ability to effectively multi-task and manage his/her time both independently as well as within a team environment. Able to lift up to 50 pounds with or without a reasonable accommodation.

Keywords: TPA technologies, Boston , Senior End User Engineer, Engineering , Boston, Massachusetts