Deskside Support Engineer
Company: The Judge Group
Location: Andover
Posted on: March 20, 2023
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Job Description:
Location: Andover (CDP), MASalary: $15.00 USD Hourly - $21.00
USD HourlyDescription: Job Title: Desktop SupportLocation:
Broomfield, CO 80021Duration: 6+ Months contractJob Description:The
Deskside Tech - is a Mid-level position that performs tasks related
to the repair of a variety of technology-based products typically
associated in an end-user computing environment. Must have at least
5 years of experience as a desktop tech, must have good knowledge
of Active Directory.Required Skills:--- Typically requires
technical school certification or equivalent of 2-4 years of
relevant experience--- Maintain all required OEM Certifications as
directed by Management--- Knowledge of relevant software and
hardware systems--- Understanding of ITIL methodologies--- A+
certification is desired--- May require additional
customer-specific certifications or training as requiredSkills:---
Excellence in communication and customer-facing skills--- Strong
oral, written and interpersonal skills--- Ability to follow
instructions and processes with minimal instruction--- Ability to
lift and or move various computer equipment up to 50 lbs.--- Must
own a basic repair kitResponsibilities:--- Performs basic and
moderately complex troubleshooting and repair activities, typically
associated in an end-user environment, including but not limited to
PC's, desktops, laptops, tablets and printers.--- Provide support
to client identified VIPs--- Responds to change management requests
including installing new PC equipment, providing end-user desk side
support and other related activities.--- Perform Install/Move/Add
or Change (IMAC) activities.--- Perform all assigned desk-side
support activities--- Display outstanding technical and
professional services skills at all times--- Meet - established
customer service satisfaction levels and other operational/customer
service metrics as outlined in established guidelines---
Proactively communicate with the end-user and service desk
personnel regarding arrival times, repair time estimates and status
of the repair--- Understands and follows all documented service
operations policies and procedures.--- Other duties or
certifications may be assigned to meet business needs Contact: This
job and many more are available through The Judge Group. Find us on
the web at
Keywords: The Judge Group, Boston , Deskside Support Engineer, Engineering , Andover, Massachusetts
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