Deskside Support Engineer

Company: The Judge Group
Location: Andover
Posted on: March 20, 2023

Job Description:

Location: Andover (CDP), MASalary: $15.00 USD Hourly - $21.00 USD HourlyDescription: Job Title: Desktop SupportLocation: Broomfield, CO 80021Duration: 6+ Months contractJob Description:The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 5 years of experience as a desktop tech, must have good knowledge of Active Directory.Required Skills:--- Typically requires technical school certification or equivalent of 2-4 years of relevant experience--- Maintain all required OEM Certifications as directed by Management--- Knowledge of relevant software and hardware systems--- Understanding of ITIL methodologies--- A+ certification is desired--- May require additional customer-specific certifications or training as requiredSkills:--- Excellence in communication and customer-facing skills--- Strong oral, written and interpersonal skills--- Ability to follow instructions and processes with minimal instruction--- Ability to lift and or move various computer equipment up to 50 lbs.--- Must own a basic repair kitResponsibilities:--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.--- Provide support to client identified VIPs--- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.--- Perform Install/Move/Add or Change (IMAC) activities.--- Perform all assigned desk-side support activities--- Display outstanding technical and professional services skills at all times--- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines--- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair--- Understands and follows all documented service operations policies and procedures.--- Other duties or certifications may be assigned to meet business needs Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Boston , Deskside Support Engineer, Engineering , Andover, Massachusetts