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Principal Field Service Engineer

Company: Waters Technologies Corporation D/B/A Waters Corporation
Location: Milford, MA
Posted on: May 25, 2018

Job Description:

Duties: Performs installation, performance maintenance, troubleshooting and
support for Waters' product suite (HPLC/UPLC, LC/MS, TOF MS). Establish and
maintain collaborative relationships with external and internal customers
ensuring their success. Manages customer expectations by communicating work
performed and providing follow up plans. Ensure customer compliance regulations
are followed. Deliver system level training at customer sites. Manage service
inventory according to Waters policies. Issues field service reports to document
work performed. Maintain sound knowledge regarding the technology and customers'
application demands. Collaborate with Sales team to identify future business
development opportunities and needs for service contract sales. Ensure that
quality system procedures and Health & Safety standards are adhered to at all
times.

Requirements: Bachelorís degree (or foreign educational equivalent) in Chemistry,
Biology, or related field and two (2) years of experience in installation,
performance maintenance, and troubleshooting of Liquid Chromatography and Mass
Spectrometry equipment. Also requires: demonstrated experience applying
Fundamentals of Mass Spectrometry theory and applications and separations
techniques for small molecules, peptides, and proteins in targeted, shotgun, and
global studies; demonstrated expertise troubleshooting, repairing and training
users/customers in the operation of Liquid Chromatography and Mass Spectrometry
(LCMS) equipment; performing detailed analysis and testing of existing and new
LC_MS solutions, modules, and data-types and improving tools for product
development; and demonstrated knowledge of fluidics, laboratory automation
including pressurized air sources, liquid and gas phase delivery systems,
pressure and flow measurement using analog and digital readout devices and multi-
meters.

Please apply at : https://globalcareers-waters.icims.com/jobs.

Keywords: Waters Technologies Corporation D/B/A Waters Corporation, Boston, Principal Field Service Engineer, Engineering, Milford, MA, Massachusetts


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