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Manager, Engineering Development Group

Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: December 28, 2018

Job Description:

Working under the direction of the Application Support Manager, will be
responsible for coaching individuals by identifying and developing their
technical, professional, and personal skills for a successful technical
career; managing 10-12 entry-level engineers with a focus on career
development, continuous improvement, department-level project ownership,
and technical support responsibilities; providing ongoing coaching on
career advancement opportunities for the growth and development of
entry-level engineers; managing a technical support team to meet and
exceed customer expectations and achieve continuous improvement of
service levels; providing guidance on customer case management, response
time, and teamwork to deliver technical support to MathWorks’ customers;
interviewing and hiring qualified entry-level engineers throughout the
year; collaborating with the software development teams to provide
technical support and solve customer issues; establishing and evolving
effective business goals, strategies and processes; and developing
procedures, proposals, plans, and guidelines and initiating their
implementation.

Education and Experience:

Master’s degree or higher (or foreign education equivalent) in
Engineering or Computer Science and two (2) years of experience in job
offered or two (2) years of experience in control system design and
managing controls engineers.

OR

Bachelor’s degree (or foreign education equivalent) in Engineering or
Computer Science and six (6) years of experience in job offered or six
(6) years of experience in control system design and managing controls
engineers.

Special Requirements:

• Demonstrated expertise in industrial control system design using
ABB S+ and Allen-Bradley PLC, or MATLAB and Simulink, including control
system design simulation for optimal design using TRAX or Simulink.
• Demonstrated expertise interfacing with customers to provide
technical support for control systems, including leveraging knowledge
management and retention methodology to document customer support
technology solutions.
• Demonstrated expertise managing a team of controls engineers or
technical support engineers, including evaluating, coaching and
mentoring engineering interns; and developing a controls team
development plan including skill development plans for control engineers
and specialists.
• Demonstrated expertise using data analytics to identify
failures, performs RCA and execute counter measures.

[Expertise may be gained during Graduate program.]

For the position listed above, interested candidates may search by job
code 20790 for specific job details and requirements and apply online on
the Careers Page at http://www.mathworks.com/company/jobs

Keywords: The MathWorks, Inc., Boston , Manager, Engineering Development Group, Engineering , Natick, MA, Massachusetts


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