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Process Re-Engineering Analyst (Work at Home) (Wilmington,MA)

Company: Citizens Bank
Location: Wilmington
Posted on: June 15, 2019

Job Description:

The Process Re-Engineering Analyst will work with Citizens Bank Business Line leaders to diagnose and design solutions to solve business problems across the Enterprise and drive all aspects of process redesign including: Process definition, use case definition and evaluation, detailed process design, production modeling, requirements definition, and business case development. Additionally, the PRE Analyst will have program management responsibilities for the overall portfolio of Continuous Improvement initiatives and is responsible for overseeing and possibly managing specific implementations.

Primary responsibilities include:

  • Acts as a coordinator between multiple continuous improvement projects at a business or organization to be sure their benefiting each other and aligning with the Enterprise Continuous Improvement strategy
  • Support scoping large-scale development efforts, create and validate work plans (phases, resources / roles, deliverables), and build models and deliverables
  • Support evolution of agreed-upon architectures and lead change control process
  • Develop and deliver project communications appropriate to large complex projects, including: meeting minutes, status reports, and executive presentations
  • Work with Business Line Managers to develop Executive Ready synopsis (deliverables) of model outputs
  • Work with Business Line Managers to create and present summaries to Executive Management that drive decisions
  • Architect, evaluate and refine operating models, business process models,
  • requirements documents, and business cases
  • Perform research activities to validate problem/opportunity, competitive position and requirements
  • Conducts data collection and detailed analysis activities using operational and financial data
  • Develop business cases, and partners with finance to vet and understand costing impacts
  • Build continuous improvement acumen within Business Lines through coaching and training
  • Develop and maintain internal network of contacts to support CI ideation Qualifications
    Required Skills/Experience:
    • 3-5 years of operations redesign/ lean process engineering with a strong understanding of Six Sigma methodology
    • Proven experience in program management
    • Proven stakeholder management skills
    • Proven experience managing a team
    • Financial services or Manufacturing background in operations, quality and continuous improvement
    • Demonstrated ability in the full operations development life-cycle, which may include; concept definition and evaluation, process modeling, production modeling, requirements definition, system implementation, and business case development
    • Ability to lead teams comprised of indirect staff through complex and ambiguous projects
    • Strong communication skills and experience with interviewing, presentation, and large group facilitation
    • Position will work remotely with availability to work with business lines in the Citizens Bank footprintEducation, Certifications and/or Other Professional Credentials:
      • Bachelor s Degree required with MBA preferredHour and Work Schedule

        Hours per Week: 40
        Work Schedule: Monday - Friday


        Why Work for Us
        At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
        Equal Employment Opportunity
        It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
        Equal Employment and Opportunity Employer/Disabled/Veteran
        Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Boston , Process Re-Engineering Analyst (Work at Home) (Wilmington,MA), Engineering , Wilmington, Massachusetts

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