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Senior CRM Systems Analyst

Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: July 19, 2019

Job Description:

Working under the direction of the CRM Manager, will be responsible for delivering a CRM solution that optimizes
MathWorks’ investment in Salesforce while balancing business needs with technical complexity in order to meet the
business strategy; participating in all aspects of the software development lifecycle, including working alongside
business and development teams in a highly collaborative Agile environment; serving as the primary liaison to specific
departments in order to support their business initiatives through systems evolution; capturing and evaluating the
business requirements related to additional MathWorks system solutions, including Eloqua, Oracle ERP, Custom
Quoting and Licensing, and Mathworks.com; performing gap analysis between business requirements and the
Salesforce functionality; developing overall solution design options and recommendations; coordinating and
negotiating solutions for complex, cross-functional requirements with multiple parties and interests; configuring
Salesforce to support prototyping and solution approaches within a larger team of analysts and developers; following
relevant current and future Salesforce CRM trends as well as general industry IT trends; and providing guidance to team
members for the adoption of additional solution features.

Education and Experience:

Master’s degree or higher (or foreign education equivalent) in Engineering, Computer Science, Information
Management, or Business Administration and two (2) years of experience in job offered or two (2) years of experience
developing, configuring and providing technical solutions for the Salesforce platform.

OR

Bachelor’s degree (or foreign education equivalent) in Engineering, Computer Science, Information Management, or
Business Administration and six (6) years of experience in job offered or six (6) years of experience developing,
configuring and providing technical solutions for the Salesforce platform.

Special Requirements:

• Demonstrated expertise evaluating business requirements in Salesforce or Siebel CRM; performing gap analysis
between business requirements and Salesforce functionality; and converting business requirements into functional
design and technical specifications.
• Demonstrated expertise configuring Salesforce to support prototyping; designing Custom Fields, Custom Reports,
Triggers, Workflow Rules and Alerts, Custom Formulas and automaton using Process Builder and Flow on Salesforce
platform -- Sales Cloud, Service Cloud, and Force.com; and analyzing Salesforce releases and roadmaps to align with
end-user requirements and use cases.
• Demonstrated expertise extracting, manipulating and saving data within a relational database -- MySQL or MSSQL;
creating tables, forms and reports for data analysis; and integrating Eloqua data with Salesforce.
• Demonstrated expertise in the full software development lifecycle (SDLC), including requirements gathering,
functional design, architecture design, implementation, and testing following Agile Scrum methodologies.

[Expertise may be gained during Graduate program.]

For the position listed above, interested candidates may search by job code 21343 for specific job details and
requirements and apply online on the Careers Page at http://www.mathworks.com/company/jobs

Keywords: The MathWorks, Inc., Boston , Senior CRM Systems Analyst, Engineering , Natick, MA, Massachusetts


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