Manager of Customer Success Operations - MarTech

Company: Michael Page
Location: Boston
Posted on: January 17, 2020

Job Description:

Job DescriptionYou Will:

• 
  
• Devise a plan to analyze customer behavior that can drive strategy, retention and engagement
• Partner with the CS and other cross functional internal teams to devise strategies to reduce churn, drive adoption and overall client satisfaction.
• Provide insights for the CS team into the customer life cycle to enhance their relationships and overall account health
• Pro-actively define new ideas to improve business process and operational systems
• Assist with key CS planning and budgeting meetings
• Optimize success and support operations by automating process and tasks
• Provide feedback to sales to enhance the front end of client relationships
• Manage a direct report and be given opportunity to scale the team
  
  The Successful Applicant
  
  You Have:
  
  • 
    
  • Experience working in an operational driven CS role
  • Experience creating a dashboard system using systems like salesforce, tableau, gainsight and more
  • Experience with database use
  • Ability to gather, analyze and organize data
  • Results oriented, attention to detail and ability to manage multiple objects and projects at once
  • Quick learner, curious, strong analytical skills
  • Exceptional verbal and written communication skills
  • Passion for designing process and creating scalable team strategy
  • Ability to influence and communicate complex objectives in a concise manor
    
    What's on Offer
    
    Offer:
    
    • 
      
    • Unlimited (discretionary) PTO
    • 401(k) no match
    • Health, Vision, Dental, Disability
    • $110-120(k) salary
      
      
      Apply TODAY and those qualified will be contacted within 48 hours to discuss further.
      

Keywords: Michael Page, Boston , Manager of Customer Success Operations - MarTech, Executive , Boston, Massachusetts