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Manager of Customer Success Operations - MarTech

Company: Michael Page
Location: Boston
Posted on: January 17, 2020

Job Description:

Job DescriptionYou Will:


  • Devise a plan to analyze customer behavior that can drive strategy, retention and engagement
  • Partner with the CS and other cross functional internal teams to devise strategies to reduce churn, drive adoption and overall client satisfaction.
  • Provide insights for the CS team into the customer life cycle to enhance their relationships and overall account health
  • Pro-actively define new ideas to improve business process and operational systems
  • Assist with key CS planning and budgeting meetings
  • Optimize success and support operations by automating process and tasks
  • Provide feedback to sales to enhance the front end of client relationships
  • Manage a direct report and be given opportunity to scale the team

    The Successful Applicant

    You Have:

    • Experience working in an operational driven CS role
    • Experience creating a dashboard system using systems like salesforce, tableau, gainsight and more
    • Experience with database use
    • Ability to gather, analyze and organize data
    • Results oriented, attention to detail and ability to manage multiple objects and projects at once
    • Quick learner, curious, strong analytical skills
    • Exceptional verbal and written communication skills
    • Passion for designing process and creating scalable team strategy
    • Ability to influence and communicate complex objectives in a concise manor

      What's on Offer

      Offer:

      • Unlimited (discretionary) PTO
      • 401(k) no match
      • Health, Vision, Dental, Disability
      • $110-120(k) salary


        Apply TODAY and those qualified will be contacted within 48 hours to discuss further.

Keywords: Michael Page, Boston , Manager of Customer Success Operations - MarTech, Executive , Boston, Massachusetts

Click here to apply!

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