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Senior Manager

Company: Blue Cross and Blue Shield of Massachusetts
Location: Hingham
Posted on: February 16, 2020

Job Description:

READY TO HELP US TRANSFORM HEALTHCARE? BRING YOUR TRUE COLORS TO BLUE.

The Patch Management Senior Manager is responsible for the management, governance and execution of the Patch Management Program. Responsible to ensure patching events are properly managed and key stakeholders are aware and prepared. Work with BCBS/vendor project managers to coordinate all patching activities across appropriate groups by operating systems. This includes brining in other technology areas for pre and post check outs. Coordinate business owner meetings, provide and monitor patching exception lists monthly, cross check patch event artifacts for compliance. Chair daily patch operations and core meetings. Provide patch program documentation, reports, and statistics, on a regular basis. Analyze risks, issues, costs, and benefits to enhance the patch management program and provide recommendations for the success of the program and team.
As a senior manager of IT Operations, you will be expected to support other IT functions as requested by management.

KEY RESPONSIBILITIES:

* Identify and implement improvements to our existing patch management processes, procedures, standards, and controls.

* Identify and baseline key performance metrics for the program.

* Manage the delivery of program deliverables to meet/exceed performance standards

* Perform assessment of technology and strategy for the program to determine improvement opportunities and needed investments.

* Represent IT Operations team as a SME for this program and to other BCBSMA areas.

* Act as a liaison between our technology partner supporting this program and the other BCBSMA areas.

* Manage complex escalated issues involving BCBS areas and our technology partner.

* Respond to Audit requests

KEY REQUIREMENTS:

* Demonstrated experience with leading cross-functional teams, creating an effective team environment, and building strong relationships.

* Proven ability to think strategically and to take concepts/ideas from inception through to execution.

* Robust written and verbal communication and interpersonal skills resulting in the ability to influence, collaborate, and inspire trust.

* Strong interpersonal skills and ability to effectively collaborate with and influence others at all organizational levels.

* Ability to develop and enhance model processes.

* Strong understanding of IT/Systems.

* Knowledge of industry and technology trends.

QUALIFICATIONS (KNOWLEDGE/SKILLS/ABILITIES/BEHAVIORS):

* Ability to write and maintain scripts

* Strong interpersonal, management and presentation skills.

* Excellent verbal and written skills

* Knowledge of Ansible preferred

BACKGROUND AND EXPERIENCE

* BA or BS degree in systems, IT technical, business or related degree preferred; and/or equivalent experience

* Requires at least 8-10 years technology related experience.

LOCATION

Hingham

TIME TYPE

Full time.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Keywords: Blue Cross and Blue Shield of Massachusetts, Boston , Senior Manager, Executive , Hingham, Massachusetts

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