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Manager Regional Operations

Company: Beacon Health Options
Location: Woburn
Posted on: February 16, 2020

Job Description:

Beacon Health OptionsJob Category: Operations - GeneralReq #: MANAG02145Schedule: Full TimeLocation: MA - WoburnWe Help People Live their Lives to the Fullest Potential!For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a 'world-class' candidate experience from the moment you click 'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.Do you have a passion for helping others? If so, we are looking for you!Beacon is currently seeking a Manager Regional Operations to join our team at our Woburn, MA office. This position will deliver top-notch client operations experience for designated clients that generates strong customer satisfaction, delivers against SLAs, and contributes to double-digit annual EBITDA growth.Under the direction of the Director or VP Regional Operations, the Manager Regional Operations is a key contributor to the Ops Pod: a team of customer-facing cross-functional operations experts tasked with ensuring that designated clients receive consistent, high-quality operations support. Each Ops Pod will manage an average of 4-5 clients, but may be dedicated to a single client or span as many as 8 depending on client size, geography, and complexity. The Manager will work to proactively identify client operational issues, participate in a regular prioritization process, and lead root cause analysis to create scalable, lasting solutions to operational problems.What does a typical day look like?Support onboarding of clients onto Beacon's new regional model, including interfacing with client teams and Beacon Account Partnerships teams to ensure incoming client operational issues are directed to the PodContributes to team discussions and development of solutions for client operational issues assigned to the team, always with the intention to leverage the range of expertise on each team in order to generate high quality, scalable and lasting solutions.Develop and maintain effective working relationships with Corporate Services, Service Centers, and Regional Clinical/Quality in order to deliver against client service needsContribute to the reduction of client turnaround time by creatively and collaboratively resolving applicable issues upfront, and delivering high-quality, pre-solutioned tickets to Central Operations when an issue cannot be resolved within the Pod.Develop and implement effective processes to improve operational performance against client Service Level Agreements (SLAs) and Performance Guarantees (PGs)Develop strong client relationships built on trust and collaboration. Manage client expectations throughout the solutioning cycle via regular communication on designated topics or issues.Actively participates in cross-training with other team members, each educating on their area of expertise as well as learning other areas through training provide by other team members, with the overall goal to develop a strong, cross-functional team prepared to address a wide variety of client-generated operational issues.Contribute to the development of a repeatable model for operational issue resolution, for example by collaborating with other Ops Pod Team Members to synthesize patterns across clients with the goal of developing a "playbook" containing a range of client contexts, problem types, steps to effective resolution (including key internal and external personnel), and watch-outsLead periodic forums with other Ops Pods to ensure consistency in issue resolution model across clients and across regions, as assignedWhat you Contribute?Education:Bachelor's degree in a related field preferred; three (3) years of professional level experience in a technical operations role in a healthcare environment may be substituted for the degree, in addition to the work experience required belowLicensure: None RequiredRelevant Work Experience:At least five (5) years of progressively responsible professional experience, with at least two (2) of those years in a client-facing operations job.At least two (2) of those years in a managed care environment is strongly preferred.What Makes Us Different?Here, it's not just a job - it's an opportunity to change lives.Our employees are learners, innovators and originalOur mission and values guide the way we treat our members, providers and each other.What We Have to Offer:Healthcare benefits available starting day 1!Health & well-being incentives, such as gym membership reimbursement401K with company match to help reach your future financial goalsGenerous PTO, because we know life happens outside of workTuition reimbursement so you can keep reaching your fullest potentialIf Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/DisabledAt Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.#GD#CBPM16PI117809856PandoLogic. Category: , Keywords: VP Operations

Keywords: Beacon Health Options, Boston , Manager Regional Operations, Executive , Woburn, Massachusetts

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