Head Of Program Management

Company: National Staffing Consultants
Location: Boston
Posted on: September 17, 2020

Job Description:

Site Head Program Management (Sr Manager/AD Level) -Cambridge, MA- - REMOTE OPTION AVAILABLE FOR EAST COAST USA CANDIDATES -NEW! Searching for an experienced leader in Program Management with a CMO background! CONTACT us TODAY to learn more!Overview:This Site Head Program Management position leads the facility's customer program management team. She/he will ensure the codification and implementation of standard customer management processes from program approval through program completion and closure. She/he provides leadership to the team of 5-10 program managers, strategic thinking to the site leadership and network commercial team, and results focus to reliably meet and exceed customer requirements. This person will be successful by demonstrating and fostering a team environment of spectacular customer service. This position requires a highly-motivated self starter who is able to assimilate new information quickly and enjoys working closely with others in a fast-paced project execution environment.Responsibilities:Plan and drive execution of all stages of program within internal and external matrix organizations on budget and time. Specifically, this includes the introduction of new products into the facilities, process development, analytical method development and qualification, equipment purchase and qualification, and production suite start up.Ensure on-going alignment, adoption and continuous improvement of program management tools and company standards.Recruit and develop staff to execute department functions; ensure effective utilization of resources through strong people leadership including consistent performance management, robust employee development and routine rewards and recognition practices. Strong coaching required to ensure robust employee development and maturation.Establish department, individual, and program goals and key performance indicators in alignment the sites commercial organization and site specific company and operational goals; maintain and report application department and program metrics.Ensure exceptional peer, leadership, and executive internal and external communication. This includes but isn't limited to program team issues and coordination of decision making; continually improve and develop appropriate formal communication protocols and tools including but limited to: dashboards, management reports, quarterly updates, and any other product specific information as needed.Drive risk management including conducting cross-functional or functional team level program/portfolio risk assessments and scenario planning to understand impact and sensitivity of issues and plans. Proactively drive the development of contingency and/or risk mitigation plans through leadership matrix and PPI huddle structure. Utilizing site leadership, commercial operations leadership and business management appropriately to ensure customers are delighted.Drive program demand management through the site specific Sales and Operations Planning cycle. Ensure accuracy and adherence to revenue planning processes through team and business processes. Participate in all ancillary processes with business and site functions to ensure proper communication and risk management. Additionally, support growth opportunities through team and associated business processes to support trajectory of business.Requirements:Bachelor's degree and 8-10 years of related work experience or Master's degree and 5-7 years of work experience. Minimum of 5 years in customer facing program management / leadership positionsDemonstrated ability to work by influencing a matrix management system and to gain the cooperation of others. Strong customer-facing interpersonal skills coupled with a concern for impact.Strong business acumen and analytical problem solving skills; great attention to detail.Experience working with a CMO is a must.Strong lean in to fast-paced environment.Exceptional organizational and time management skills; ability to multi-task in a fast paced environment.Excellent written and oral communication skills both internal and external. Ability to distill complex scenarios / situations into concise points.Knowledge of cGMPs, regulatory environment, and contract manufacturingUp to 15% travel may be required

Keywords: National Staffing Consultants, Boston , Head Of Program Management, Executive , Boston, Massachusetts