Director of Product Management: Supplier Onboarding, Operations
Posted on: September 17, 2020
Wayfair is looking for a senior product leader to streamline,
optimize and automate Supplier Onboarding for Operations in order
to efficiently and effortlessly guide our suppliers toward signing
up for Wayfair and subsequent services. This role will manage both
internal software platforms and external front end experiences to
weave the best customer experience possible. This role will have a
direct impact on our inbound funnel and revenue actualization
The Director of Supplier Onboarding, Operations will oversee
several work streams across US and Europe, including:
- EDI Platform: A core operational platform responsible for
transmitting data to and from our partners. This platform empowers
other divisions by letting them operate independently, promotes
standardizing document types to decrease setup times and
externalizes ways to automate syntax and connection testing. This
role will be responsible for taking a complex platform and managing
dozens of internal stakeholders and ensuring our external partners
can operate with it effortlessly
- API Platform: A next generation graphQL platform that supports
API adoption throughout Wayfair but also expands our API catalog
for internal and external partners. API represents the final
frontier of upgrade pathing
- Supply Chain Onboarding (Dropship/Castlegate/Asia): Weaving the
above platforms together to create an effortless onboarding
experience for our partners and utilizing other core architecture
throughout Wayfair to make the process that much more efficient.
This division will deal with everything from contracting to user
creation to warehouse set up in order to ensure our suppliers can
sign up for the services they want, when they want it.
- Custom Integrations: A dedicated division that works with our
most sophisticated suppliers, building end-to-end customer
experiences for industries like Appliances. This team leverages the
above platforms and unique configuration platforms that are
proprietary to Wayfair.
- 3rd Party & Next Gen: A forward looking team dedicated to
bypassing standard operating procedures of today and finding new
ways to connect with partners through 3rd party intermediaries or
direct connectors like ERPs and WMS. This team works and manages
vendor relationships but also procures new partnerships, with the
end goal of having an integration hub so any partner can connect to
us, any way!
What Youll Do
- Partner with cross-functional senior leaders to define and
align business and product vision, strategy, optimization, and
- Create and maintain a product platform roadmap and regularly
update to key partners and stakeholders
- Develop and mentor a team of 15+ product managers with indirect
responsibility for 50-80 additional cross-functional scrum
- Manage cross-functional teams in planning, prioritization, and
product delivery including engineering, operations, operations
research, and storefront experience.
- Define and measure business impact, monitor performance of
initiatives and communicate performance metrics to key
- Leverage data to understand risks, impacts, scope and
priorities of our business objectives, and enable the team to drive
- This position will require frequent travel to sites through
North America and Europe.
What Youll Need
- 10+ years Product Management experience across both start-ups
and large companies or experience with new products/initiatives
within large companies.
- 5+ years experience successfully coaching teams that are highly
effective both in terms of impact and team culture.
- Demonstrated organizational and analytical skills with
hypothesis-driven problem solving and turning data into actionable
- Excellent communication skills with proven ability to navigate
a complex organization and generate buy-in for ideas and plans.
- Strong technical background, with ability to partner
effectively with both engineering and operations research / data
- Entrepreneurial mindset with experience in high-growth
environments at scale.
Wayfair is one of the worlds largest online destinations for the
home. Whether you work in our global headquarters in Boston or
Berlin, or in our warehouses or offices throughout the world, were
reinventing the way people shop for their homes. Through our
commitment to industry-leading technology and creative
problem-solving, we are confident that Wayfair will be home to the
most rewarding work of your career. If youre looking for rapid
growth, constant learning, and dynamic challenges, then youll find
that amazing career opportunities are knocking. No matter who you
are, Wayfair is a place you can call home. Were a community of
innovators, risk-takers, and trailblazers who celebrate our
differences, and know that our unique perspectives make us
stronger, smarter, and well-positioned for success. We value and
rely on the collective voices of our employees, customers,
community, and suppliers to help guide us as we build a better
Wayfair and world for all. Every voice, every perspective matters.
Thats why were proud to be an equal opportunity employer. We do not
discriminate on the basis of race, color, ethnicity, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship status, marital status, disability, gender identity,
gender expression, veteran status, or genetic information.Apply
Keywords: Wayfair, Boston , Director of Product Management: Supplier Onboarding, Operations, Executive , Boston, Massachusetts
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