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Loan Processing Manager

Company: Direct Federal Credit Union
Location: Needham
Posted on: November 23, 2020

Job Description:

Description:Direct Federal's Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.Direct Federal's Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.Our Loan Processing Team's Purpose? Provide remarkable service with each and every interaction between members, external business partners and the community.To achieve our purpose we want to hire a Loan Processing Manger who is an expert in:* Compliance Risk Maintain a constant state of awareness regarding regulatory requirements that affect loan processing. Ensure compliance with regulations.* Transactional Risk Ensure any and all member or internal transactions are processed appropriately and that each employee has the proper level of transactional authority given their position. Recommend strong internal controls to minimize risk of processing failures* Continuous Improvement Achieve operational excellence by viewing all work from the customers' point of view and leverage our collective ideas, talents, and effort to continually increase value and eliminate waste.* Service Provide remarkable service with each and every interaction between employees, members, external business partners and the community by adhering to our core values.Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage and additional financial incentives. We've been recognized in our industry for innovative employee development and employee engagement programs. We'll ask you to contribute your ideas to help us to continually improve and exceed our goals..Requirements:Education/Experience:* Bachelor's degree preferred. Experience in consumer or mortgage loan processing and servicing. Minimum of two years of management experience in a financial services role dealing with mortgage processing.Loan Processing Manger Required Competencies:* Employee Development/Coaching: Facilitating and supporting the professional growth of others.* Planning/Organizing: Utilizing logical, systematic and orderly procedures to meet objectives.* Diplomacy: Effectively handling difficult or sensitive issues by utilizing tact, diplomacy and an understanding of organizational culture, climate and/or politics.* Self-Management (Time and Priorities): Demonstrating self-control and an ability to manage time and priorities.* Continuous Learning: Taking initiative in learning and implementing new concepts, technologies and/or methods.* Teamwork: Working effectively and productively with others.* Goal Orientation: Energetically focusing efforts on meeting a goal, mission or objective.* Customer Service: Anticipating, meeting and/or exceeding customer needs, wants and expectations.* Empathy: Identifying with and caring about others.* Personal Effectiveness: Demonstrating initiative, self-confidence, resiliency and a willingness to take responsibility for personal actions.* Flexibility: Agility in adapting to change.* Interpersonal Skills: Effectively communicating, building rapport and relating well to all kinds of people.* Written Communication: Writing clearly, succinctly and understandably.PM20

Keywords: Direct Federal Credit Union, Boston , Loan Processing Manager, Executive , Needham, Massachusetts

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