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Director, Product Management, Conversation Products

Company: Drift.com, Inc.
Location: Boston
Posted on: January 15, 2021

Job Description:

Apply Now Director, Product Management, Conversation Products at Drift Boston Director, Product Management, Conversations Products About Drift Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. About the role-- Our product organization is built of many small, autonomous squads who each own a product or critical capability. The squads are organized within product groups within our two core products (Lead Management & Sales Engagement). As a Director, Conversations Products, you will lead several product groups within the core Lead Management product built for Marketing and SDR teams, including our desktop and mobile live chat products, the website chat widget, Email Bots, and several new product initiatives. You will get in the weeds with the teams to make sure we're building the right thing, while also stepping back and working with peers in product design and engineering leadership to ensure we have the systems, processes, and frameworks to execute consistently at scale. You understand the challenges and opportunities of developing Enterprise-grade business products and can help our entire team embrace the learnings and principles you have developed in your career. What you'll be doing on the Product team at Drift:

  • You'll spend a lot of your time talking to customers, understanding their problems, and validating that your teams' solutions solve a real problem for them.
  • You'll join pre and post sales calls with enterprise customers, understand their needs, and effectively translate that into missions for your teams.
  • You'll know the market cold. You'll be an expert on Live Chat and Lead Management platforms via your own research but also work with industry analysts to help develop your POV.
  • You'll work with the founders and Product VPs to define the strategy and roadmap to deliver on the company's vision to be "The Way That Businesses Buy From Businesses".
  • You'll work with product design leadership to draft early concepts to foster customer development and validation.
  • You'll work with Product Marketing to position new product launches to generate awareness, demand, and revenue.
  • Your insights will influence the entire product direction, not only the teams who directly report to you.
  • You'll mentor several product managers and/or product leads who report to you, and help them to build great products and grow in their careers.
  • You'll dig into the weeds and help your product teams to execute when needed. About you and what type of skills you'll need:
    • You have experience building products in B2B SaaS for 3+ years, Marketing or Sales products a plus.
    • You have developed a consumer-grade product design sense, and have led products with user bases at least in the hundreds of thousands of WAU.
    • You have 10+ years of software product management experience, 3+ as a manager/leader
    • You have led a product management team or group of at least 3 PM's, ideally led managers of PM's, and scaled through individual growth and hiring.
    • You have built and launched innovative and differentiated products with resulting revenue over $10M
    • You are experienced in leading product strategy processes, conducting analyst briefs, contributing on enterprise sales calls, developing product roadmaps, and executing product development processes.
    • You have excellent written and oral communication skills, including experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
    • You're dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
    • You are positive, creative, curious, and aren't afraid to ask a lot of questions.
    • You are can take candid feedback well and are looking to grow your skillsets
    • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
    • You are detail oriented and organized. Drift is committed to being an equal opportunity employer. We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a "ideal candidate." We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO .-- If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you! Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com Are you legally authorized to work in the United States on a full-time basis?
      Will you now or in the future require sponsorship for employment visa status?
      How did you hear about this job?
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Drift are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Drift.com, Inc., Boston , Director, Product Management, Conversation Products, Executive , Boston, Massachusetts

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