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Business Process Manager - Principal

Company: PTC Inc.
Location: Boston
Posted on: February 25, 2021

Job Description:

http://careers.ptc.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=2&siteid=5213&PageType=JobDetails&jobid=3061135&codes=IND Business Process Manager- Principal--
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Day to Day:
Evaluates, designs, measures, monitors and controls Quote to Cash business processes.
Works to ensure that business process outcomes are in harmony with Global Business Organization (GBO)'s strategic goals. Works collaboratively across all GBO departments to help improve the management of the Quote To Cash process. Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.

Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes. Responsible for defining data requirements and obtaining customer agreements.

Research: Lead the interview process with participants to understand exactly how targeted processes currently work. Diagnose gaps & root causes. Analyze process models as they are, comparing them to desired future state and develop a strategy plan to implement the needed changes.

Process Architecture: Participate & Design complex processes and reviews the work of process champions. Ensures process mapping is complete; provides feedback and guidance to SME's & process champions. Interviews stakeholders and process owners to define processes. Helps define standards and methods.

Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes. Shares accountability for realization of results with process owners and present recommendations to stakeholders and process owners.

Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post- implementation to measure success; participates in defining standards of improvement success.

Change Management: Participates in and may lead change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, Process champions, and SME's to align process improvement initiatives with business objectives.
Workflow & Automation: Help implement a system to control the change management of related processes. Author specifications/requirements to be used by the developers for automation of process design. Testing of automated processes to ensure that the right results are achieved.
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Skills and Knowledge:
5-7 years of experience in process management, business process improvement, business process management, or value stream mapping
Must have experience with executive-level communications and proven expertise in cross-functional management and leading through influence.
Experience in business process methodology, governance, frameworks, or project management
Experience in designing high performing business processes that are business focused and support enterprise-wide capabilities
Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the organization
Effective listening and communication skills across mid-level management and business area teams
Hands on with ERP & CRM systems.
Lean Six Sigma Green Belt Certified or trained
Expert with MS Visio, IBM Blue works process design, modeling tools

Basic Qualifications:
Masters/ Bachelor's Degree in Management, Operations Research, Business Administration, Engineering or related field.
5- 10 years of professional experience in Process design and Automation PTC Company Description About PTC (NASDAQ: PTC) PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it's like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: --- Retirement Savings Plan with Company Match --- Employee Stock Purchase Plan (ESPP) --- Healthcare and Dental insurance --- Paid Time Off and Sick Time --- Birthday Day-off --- Tuition Reimbursement (Canada, India, Israel, US) --- Holiday Pay --- Employee Referral Program --- Management and Employee Training Development --- Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: PTC Inc., Boston , Business Process Manager - Principal, Executive , Boston, Massachusetts

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