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Care Coordination Manager

Company: American Well Corporation
Location: Boston
Posted on: February 25, 2021

Job Description:

Amwell is a leading--telehealth platform in--the United States--and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over--240--health systems--comprised of 2,000 hospitals--and--55--health plan partners--with over 36,000 employers, covering--over 150--million lives. Brief Overview: The Care Coordination Manager will play a key role in the Clinical Services department, by implementing and executing projects that will enhance the range of telemedicine services offered by Amwell Medical Group (AMG). This role does not involve hands on patient care. Instead this person will manage a team that supports and maintains a variety of telehealth clinical offerings. As a critical member of the Clinical Services team, you will work closely with the Clinical Operations and Clinical Quality teams within the department to implement services that expand the range and scope of our clinical offerings. Specifically, the Care Coordination Manager will: Core Responsibilities:

  • Assist clinical and administrative staff in day to day activities of the Amwell Medical Group (AMG) and Clinical Services Division
  • Manage a small team of non-clinical staff that are tasked to support providers and patients
  • Play a meaningful role in building and updating programs, including workflows, policies, oversight and reporting
  • Support the lab ordering process, including reviewing all lab reports, operationalizing the patient response process and ensuring that all lab results are reported to each patient
  • Coordinate care management services with patients, including prior authorization requests, support for follow-up appointments, post visit education, etc.
  • Ensure the seamless coordination of care by communicating directly with the AMG providers, the patient's primary Care Provider (PCP), specialists and/or with other AMG providers
  • Oversee all patient education activities
  • Audit Visit Notes for specific clinical documentation required to meet medical necessity criteria and communicate with providers or external facilities as needed
  • Support population health programs including disease management activities, specialized programs and partnerships
  • Other related duties may be assigned Qualifications:
    • Education: RN degree, advanced training a plus
    • 5+ years of relevant professional experience within a clinical practice
    • Demonstration of management or leadership experience
    • A process oriented individual, with a tireless focus on quality of output and throughput
    • Ability to prioritize workload and manage multiple projects simultaneously
    • Ability to clearly and consistently work side-by-side with a broad range of functions to achieve objectives
    • Excellent interpersonal, organizational and communications skills, both oral and written
    • Experience with the use of technology in healthcare
    • Experience in patient education, quality management Additional information Your Team: Should you join Amwell and the Clinical Services team, you will support the Amwell Medical Group: The Amwell Medical Group (AMG) is a physician-owned and operated medical practice. AMG is dedicated to the practice of telehealth, delivering high quality healthcare to patients on a secure, HIPAA compliant, video-based platform. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, programs in sleep medicine and women's health, as well as a nutrition practice staffed by registered dieticians and a Breastfeeding support practice. The Amwell Medical Group practices across all 50 states - 24 hours/day, 365 days/year and has over 4400 active providers. Working at Amwell We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.--Our corporate headquarters are located in downtown Boston at 75 State Street -in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:
      • Unlimited Paid Time Off
      • 401K match
      • Competitive health, dental and vision insurance plans
      • On-site gym - free to use and open 24/7
      • Prime office space with roof deck access and views overlooking all of Boston
      • Caf-- lounge stocked with a wide range of complimentary snacks, coffee and other beverages. Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to legally work in the United States? --*
        -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Amwell are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: American Well Corporation, Boston , Care Coordination Manager, Executive , Boston, Massachusetts

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