Global Service Engineering Manager
Company: Danaher Corporation
Location: Marlborough
Posted on: February 25, 2021
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Job Description:
Danaher Corporation Global Service Engineering Manager in
Marlborough , Massachusetts Help us improve access to life-changing
therapies that can transform human health We are Cytiva, a global
provider of technologies and services that advance and accelerate
the development and manufacture of therapeutics. Formerly part of
GE Healthcare, we have a rich heritage tracing back hundreds of
years, and a fresh beginning since 2020. Our customers undertake
life-saving activities. These range from fundamental biological
research to developing innovative vaccines, biologic drugs, and
novel cell and gene therapies. Our job is to supply the tools and
services - the pots, pans, soups and sauces - they need to work
better, faster and safer, leading to better patient outcomes. We
are looking for a Global Service Engineering Manager, to work with
our expert Cytiva Global Service team of more than eight hundred
employees across the world. Do you have a passion for the Service
business? Then we would love to hear from you. What you'll do
Responsible for NPI and NSI service readiness, making sure the
design for service requirements are met during the program
development milestones for standard and custom projects. Acting as
the link between the global central functions such as R/D,
Manufacturing and QA and the global service functions and regional
service teams. Accountability for technical escalations support
from the field, and connecting with R&D/Engineering to make
sure all technical escalations are addressed as fast as possible.
Take active role in building a knowledge base, archiving and
sharing knowledge across L1-L4 teams in the organization Driving
global service productivity opportunities via product re-design and
collecting cost-to serve plus field inputs and work with
R&D/Engineering to quantify and address/improve. Setting
strategy and direction of the business and driving continuous
improvement of systems, products and processes; including expanded
focus on Digital and Remote service technologies. Providing
leadership to a global Service Engineering team, including
recruitment, team/talent development, managing workloads, skillset
improvement and mentoring Assigning resources and prioritization
including headcount and base cost budget Leading change through
creative solutions to unstructured product and system design
issues. Optimizing team's participation in all phases of product
development and leverage best practices from external service
engineering parties Supporting full lifecycle of existing products
within Manufacturing, Sourcing, Service and Supplier Quality
Completing other tasks and projects as assigned Aware of and comply
with the GEHC Quality Manual, Quality Management System, Quality
Management Policy, Quality Goals, and applicable laws and
regulations as they apply to this job type/position Complete all
planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take
immediate corrective action as required Drive compliance/closure of
Regulatory and Quality requirements before approving Design
Outputs/Program Deliverables Identify continuous improvement
activities by initiating the implementation of process and product
quality improvement initiatives Who you are MSc or Master's degree
in Degree in Engineering or Physics, or equivalent experience 7-9
years of relevant work experience, 5-7 years of significant project
management with direct or indirect people leadership experience
Excellent communication, influencing skills and ability to gain
buy-in for initiatives Team oriented - ability to motivate and work
well with diverse, cross-functional teams Proven ability to work
globally Who we are Whatever your role, we bring purpose and
challenge into our everyday work. If you are driven to make the
world a better place thanks to science and medicine, you'll feel
right at home here. If you're flexible, curious and relentless,
you'll belong. If you are excited about a global culture, this can
be the place to further your career. Want to know more? Experience
life at Cytiva on our Careers website
(https://jobs.danaher.com/global/en/cytiva) , Instagram channel
(https://www.instagram.com/cytiva/) and LinkedIn page
(https://www.linkedin.com/company/cytiva/) ! Cytiva is global life
sciences leader with over 7000 associates across 40 countries who
are dedicated to our mission to advance and accelerate
therapeutics. As a trusted partner to customers that range in scale
and scope, Cytiva brings efficiencies to research and manufacturing
workflows, ensuring the development, manufacture and delivery of
transformative medicines to patients. Cytiva is part of the Danaher
family of companies, a global science and technology innovator
committed to helping customers solve complex challenges and
improving quality of life around the world. Danaher Corporation and
all Danaher Companies are equal opportunity employers that evaluate
qualified applicants without regard to race, color, national
origin, religion, sex, age, marital status, disability, veteran
status, sexual orientation, gender identity, or other
characteristics protected by law. The "EEO is the Law" poster is
available here
(http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
.
Keywords: Danaher Corporation, Boston , Global Service Engineering Manager, Executive , Marlborough, Massachusetts
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