Global Service Engineering Manager

Company: Danaher Corporation
Location: Marlborough
Posted on: February 25, 2021

Job Description:

Danaher Corporation Global Service Engineering Manager in Marlborough , Massachusetts Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for a Global Service Engineering Manager, to work with our expert Cytiva Global Service team of more than eight hundred employees across the world. Do you have a passion for the Service business? Then we would love to hear from you. What you'll do Responsible for NPI and NSI service readiness, making sure the design for service requirements are met during the program development milestones for standard and custom projects. Acting as the link between the global central functions such as R/D, Manufacturing and QA and the global service functions and regional service teams. Accountability for technical escalations support from the field, and connecting with R&D/Engineering to make sure all technical escalations are addressed as fast as possible. Take active role in building a knowledge base, archiving and sharing knowledge across L1-L4 teams in the organization Driving global service productivity opportunities via product re-design and collecting cost-to serve plus field inputs and work with R&D/Engineering to quantify and address/improve. Setting strategy and direction of the business and driving continuous improvement of systems, products and processes; including expanded focus on Digital and Remote service technologies. Providing leadership to a global Service Engineering team, including recruitment, team/talent development, managing workloads, skillset improvement and mentoring Assigning resources and prioritization including headcount and base cost budget Leading change through creative solutions to unstructured product and system design issues. Optimizing team's participation in all phases of product development and leverage best practices from external service engineering parties Supporting full lifecycle of existing products within Manufacturing, Sourcing, Service and Supplier Quality Completing other tasks and projects as assigned Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required Drive compliance/closure of Regulatory and Quality requirements before approving Design Outputs/Program Deliverables Identify continuous improvement activities by initiating the implementation of process and product quality improvement initiatives Who you are MSc or Master's degree in Degree in Engineering or Physics, or equivalent experience 7-9 years of relevant work experience, 5-7 years of significant project management with direct or indirect people leadership experience Excellent communication, influencing skills and ability to gain buy-in for initiatives Team oriented - ability to motivate and work well with diverse, cross-functional teams Proven ability to work globally Who we are Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you'll feel right at home here. If you're flexible, curious and relentless, you'll belong. If you are excited about a global culture, this can be the place to further your career. Want to know more? Experience life at Cytiva on our Careers website (https://jobs.danaher.com/global/en/cytiva) , Instagram channel (https://www.instagram.com/cytiva/) and LinkedIn page (https://www.linkedin.com/company/cytiva/) ! Cytiva is global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients. Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Keywords: Danaher Corporation, Boston , Global Service Engineering Manager, Executive , Marlborough, Massachusetts