Customer Success Manager, Health Plans
Company: Patient Ping
Location: Boston
Posted on: February 25, 2021
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Job Description:
PatientPing is a Boston-based care collaboration platform that
reduces the cost of healthcare and improves patient outcomes by
seamlessly connecting providers to coordinate patient care. The
platform enables providers to collaborate on shared patients
through a comprehensive suite of solutions and allows provider
organizations, health plans, governments, individuals and the
organizations supporting them to leverage this real-time data to
reach their shared goals of improving the efficiency of our
healthcare system. Job Description PatientPing is looking for an
experienced customer success manager (CSM) to join our growing
Customer Success team. The CSM will oversee our health plan
customers, ranging from small regional plans to large national
accounts, and be responsible for managing key stakeholder
relationships, evaluating adoption and engagement, and ensuring
retention across their customer portfolio. Key responsibilities
will include, but are not limited to: ---Building strategic
partnerships with key customer stakeholders by being a trusted
partner and subject matter expert-- ---Demonstrating value and ROI
of the PatientPing tools and services through check-ins and
business reviews ---Analyzing trends in engagement and outcomes
data to ensure your customers' long-term success with PatientPing
---Identifying opportunities to deepen customer relationship across
customer lifecycle ---Collaborating with other customer- and
user-facing teams, as needed What Success Looks Like Success in 3-6
months: ---Learn PatientPing products, customer segments, and
industry trends ---Master key customer use cases and best
practices, as well as buyer motivation ---Learn PatientPing's
commercial strategy and business priorities ---Lead strategic
business reviews with customers independently ---Grow relationships
with Sales and Solutions counterparts-- In 12 months:-- ---Deliver
customer roadmap for key health plan customers ---Ensure alignment
between customers' roadmaps and company goals ---Be a go-to health
plan subject matter expert-- ---Represent the voice of the customer
and guide product and services decisions ---Meet quarterly and
annual retention goals and KPIs What You Need: A candidate with an
interest in healthcare and technology and demonstrated ability to
learn quickly. ---3-5 years of B2B SaaS experience in account
management or customer success ---Healthcare experience required;
health plan background preferred ---Proven ability to build and
maintain executive-level relationships ---Strong organizational and
project management skills ---Excellent verbal and written
communication skills ---Curiosity and openness and willingness to
learn quickly ---Dependable and able to work independently--
---Advanced understanding of Microsoft Word, Excel, and PowerPoint
What You Get: ---Join one of the fastest growing health tech
companies in the country ---Have the autonomy to build something
with an enthusiastically supportive team ---Learn best practices
from world class investors and advisors ---Work closely with the
country's largest and most innovative health systems ---Receive
cash and equity compensation with health, dental, and other
benefits PatientPing is proud to be an equal opportunity employer.
We are committed to building a diverse and inclusive culture and
celebrate authenticity. We do not discriminate on the basis of
race, religion, color, national origin, gender, gender identity,
sexual orientation, age, marital status, disability, protected
veteran status, or any other legally protected
characteristics.--
Keywords: Patient Ping, Boston , Customer Success Manager, Health Plans, Executive , Boston, Massachusetts
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