IT Service Management (HEAT)

Company: SA Technologies Inc.
Location: Boston
Posted on: February 25, 2021

Job Description:

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description --- Customization, configuration, and administration of HEAT (FrontRange) application - HEAT v7 --- HEAT CMDB configuration and integration with other products --- Work with customers and business owners to establish functional requirements --- Design and develop complex workflows and automation --- Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange --- Participate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support) --- Provide training to the tool users Qualifications --- 3+ years IT Service Management system experience, preferably with FrontRange/Heat Software --- Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes --- Knowledge of T-SQL, MySQL, SSIS --- Experience participating in business/system integration efforts --- Expertise with implementing ITIL processes and leveraging best practices --- Ability to work effectively in a team-oriented, collaborative environment and on your own --- Strong interpersonal, oral and written communication skills --- Proven problem-solving abilities and strong attention to detail and quality of work --- Enthusiasm for customer service and IT support as well as learning new software technologies Additional Information All your information will be kept confidential according to EEO guidelines.

Keywords: SA Technologies Inc., Boston , IT Service Management (HEAT), Executive , Boston, Massachusetts