Customer Success Manager
Company: Indico Data Solutions Inc
Location: Boston
Posted on: February 25, 2021
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Job Description:
Indico is a venture-backed startup making the application of
deep learning practical in the enterprise. Our focus is on helping
to automate tedious back-office tasks and improve the efficiency of
labor-intensive document-based workflows. The fundamental branch of
technology we use to achieve this is known as transfer learning,
which allows us to train machine learning models with orders of
magnitude less data than is required by traditional techniques,
with a strong emphasis on NLP and text processing. About the
Position We are looking for a Customer Success Manager to help
maintain and grow Indico existing business within the Indico
Customer portfolio. While still an early-stage company, we have
gained momentum in attracting and retaining customers from the
Fortune 1000 in the Financial Services and Insurance Markets. The
explosive interest in artificial intelligence combined with the
rapid growth in enterprise automation makes this an ideal time to
establish our leadership in the space. About You As a Customer
Success Manager, you will be a part of the front lines and play an
important role in bridging the gap between our Customers sales and
the Indico product management, solution engineering, dev ops and
product engineering teams. Your work will involve interacting
directly with Customers to build Client/Vendor relationships,
supporting their use of Indico IPA and showcase features of the
Indico platform that will promote the expansion of Indico within
that Company. You will also be responsible for managing the
onboarding of new Customers and ensuring that their use cases that
leverage Indico IPA are successful. Each customer presents new
challenges and requirements, because of this the ideal candidate
will be able to adapt quickly to each new situation and design
solutions that not only showcases Indico's machine learning
platform, but also be an advocate for the Customer within Indico to
help promote their requirements and feedback recommendations to the
necessary Indico Teams. Responsibilities
Keywords: Indico Data Solutions Inc, Boston , Customer Success Manager, Executive , Boston, Massachusetts
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