BostonRecruiter Since 2001
the smart solution for Boston jobs

Senior Customer Success Manager

Company: Rapid7
Location: Boston
Posted on: February 26, 2021

Job Description:

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. CSM's are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer's network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level. Responsibilities - Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. - Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. - Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. - Partner effectively with Rapid7 teams on driving growth and addressing customer concerns efficiently and decisively - Effectively manage reactive customer requests and anticipate their needs. - Daily communication with internal and external customers. - Provide detailed reports to management regarding task and revenue activity. - Manage all customer information - including updates on key contacts, new and existing quotes, and purchase history. - Excel in face-to-face presentations (such as QBRs) at the administrator and C-level - Passionate about service and support - seeks to achieve extraordinary results as part of a high energy and dynamic team. - Ability to demonstrate success in managing large Enterprise customers in the Security or Software space - Strong analytic and strategic thinking required - be able to take complex enterprise deployment concerns and orchestrate resources and tactics to address them - Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport. - Exceptional multi-tasking abilities and organization skills. - Detail-oriented - able to capture proper information correctly and accurately. - Superior follow-through. Build trust and credibility with customers by consistently delivering what you say you will. - Comfortable managing Enterprise relationships over the phone, through email and in person - Minimum of 4-6 years of experience in client relationship management at the enterprise level - Be able to travel up to 20% of the time to customer meetings - Excellent verbal and written communication skills.

Keywords: Rapid7, Boston , Senior Customer Success Manager, Executive , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Purchasing Manager, Construction
Description: Rivian--is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.-- As a company, (more...)
Company: Via Transportation Inc
Location: Plymouth
Posted on: 02/27/2021

Senior Project Manager (Transportation - Design
Description: Career Opportunities with McMahon Associates A great place to work. Share with friends or Subscribe Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to (more...)
Company: McMahon Associates
Location: Taunton
Posted on: 02/27/2021

Senior Client Manager
Description: The primary function of the Senior Client Manager is to build and manage successful calling campaigns for Key Account clients that generate results, stay within scope and support retention while overseeing (more...)
Company: Volkart May
Location: Plymouth
Posted on: 02/27/2021


Senior Project Manager
Description: Are you up to the challenge At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity (more...)
Company: ePlus Technology, Inc.
Location: Plymouth
Posted on: 02/27/2021

Santander Holdings USA Inc is Now Re-Hiring for Santander Holdings Usa Inc Credit Risk Manager
Description: Santander Holdings Usa Inc Credit Risk Manager - Santander Holdings USA IncCredit Risk Manager 2004134 DescriptionAs a member of Santanders retail banking division, youll help serve Santanders retail (more...)
Company: Santander Holdings USA Inc
Location: Weymouth
Posted on: 02/27/2021

Case Manager II (Pool) W/E
Description: More personalized patient careMore professional impactBE THE CONNECTION.In your role as case manager, you can be the connection between exceptional care and the positive effect it has on every patient (more...)
Company: Encompass Health
Location: Concord
Posted on: 02/27/2021

Research and Development Manager
Description: Group: Magna Mechatronics, Mirrors Lighting Division: Autosystems America, Inc. Job Type: Permanent/Regular Location: Plymouth, MI, US, 48170 Belleville, ON, CA Ostrava, CZ Rivoli Turin, IT Sao Paolo, (more...)
Company: Magna International Inc.
Location: Plymouth
Posted on: 02/27/2021

Regulatory Affairs Operations Manager
Description: This job is available in 2 locations Job Type Full time Job Id 392227 Posted Date: 02/08/2021 If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive (more...)
Company: Philips Iberica SAU
Location: Plymouth
Posted on: 02/27/2021

Manufacturing Operations - Project Manager
Description: Manufacturing Operations - Project Manager Bachelor's degree in a related field Business or Technical --or equivalent experience is required plus a minimum of 2 years of relevant experience or Master's (more...)
Company: General Dynamics Mission Systems, Inc.
Location: Taunton
Posted on: 02/27/2021

Director of Health, Safety & Risk Management
Description: Director of Health, Safety Risk Management Summary: The Rhode Island Interlocal Risk Management Trust The Trust is searching for a Director of Health, Safety Risk Management . br br Posted: (more...)
Company: Association-Governmental Risk
Location: East Providence
Posted on: 02/27/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds