Customer Success Manager - Remote
Company: U.Group
Location: Boston
Posted on: February 25, 2021
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Job Description:
We're building a team of driven, focused people keen to make a
meaningful impact guiding our customers in creating something their
customers will love.-- You'll be empowered to put customers first
on a daily basis. To us, customer success doesn't mean customer
support or account management. It isn't measured by how many times
customers log into the Appcues platform. Customers are successful
when Appcues (as a product and team) helps them reach their desired
outcomes. We're looking for someone who is eager to go above and
beyond to learn what that means for each individual customer and
ensure that it happens. In this role, you will be an extension of
our customers' teams to guarantee they are successful in meeting
their goals with Appcues. You will educate them on opportunities
that they have to make their experiences more impactful. You will
share best practices across accounts and keep an open line of
communication with our product team to help turn feedback into
features. You'll also be integral in working with our marketing
team to showcase how customers are using Appcues.
Keywords: U.Group, Boston , Customer Success Manager - Remote, Executive , Boston, Massachusetts
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