General Manager II
Company: HMSHost
Location: Boston
Posted on: February 26, 2021
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Job Description:
Purpose:
The purpose of the General Manager I (GM) position is to manage a
QSR restaurant or small cluster of restaurants or points-of-sale in
close proximity to each other with Sales of generally up to $5M.
The GM ensures the restaurant is clean, staffed, open for business,
and operates to high operational and financial standards. The GM
uses broad discretion and judgement to make great leadership
decisions, and is responsible for the overall success of the
restaurant.
Essential Functions:
Open and Close
--- Ensures all assistant managers and staff recognize the
importance of closing the restaurant to prepare the restaurant for
opening, holding Shift Managers accountable for executing all
closing and opening checklist/requirements
Staffing/Deployment
--- Understands, adopts, and consistently demonstrates defined
manager behaviors designed to create an environment where employee
engagement thrives
--- Deploys staff and resources to maximize profitability within
the restaurant, and accepts P&L responsibility.
--- Assigns work tasks and activities, prepares schedules, and
ensures that all shifts are covered
--- Provides restaurant staff(s) with consistent support, coaching
and encouragement necessary to achieve business goals
--- Interviews job candidates, makes hiring, termination,
advancement, promotion or any other status change decisions for
associates within the unit. Promotes HMSHost as an employer of
choice within the local community
--- Ensures company and branch diversity and inclusion philosophy
is understood and actively executed within the restaurant
--- Ensures on-boarding and off-boarding of all restaurant
associates, to include all activities related to compliance with
proper badging requirements, orientation, OJT, and other company
training/processes
--- Reads and understands financial and operational data and
reports to monitor progress towards unit goals and assigns
associates to meet those objectives.
--- Recognizes restaurant staff for their contributions and
performance, including using Shout-Out tools and materials;
supports company recognition initiatives and develops and
implements plans that will motivate team.
--- Accepts, understands, adopts, trains and champions all Employee
Engagement behaviors
--- Ensures that the company has most current contact information
for all associates working in the restaurant.
Product Availability/Working Equipment
--- Ensures daily orders are prepared and units are stocked with
appropriate levels of product and teaches associates these order
procedures
--- Oversees receiving goods, processing invoices, and contacting
vendors for supply chain issues/product availability.
--- Maintains proficiency in management information systems and
tools like MIV, Crunch Time, Kronos and other programs as utilized
by the company.
--- Monitors and maintains restaurant equipment, schedules routine
service or repairs as needed.
--- Participates and manages company response to NSF and other
audits
--- Minimizes waste, records as needed and participates in food
donation program.
Brand Knowledge/Proficiency
--- Assesses skill levels of restaurant associates and conducts and
coordinates on-the-job and other training/education activities as
necessary
--- Embraces technology and inspires employees to understand and
adopt new technologies implemented by the company
--- Maintains a working knowledge of all applicable brand
standards, CBAs, Landlord lease agreements, and all procedures and
protocols to maximize brand/landlord/labor relations, and teaches
associates these standards
--- Develops and implements creative strategies to increase
revenue
Visual/Vibe/Appeal
--- Manages the day-to-day activities of associates within a
defined individual or group of restaurants or points-of-sale
--- Uses judgment and discretion to resolve customer and associate
questions and problems and determines when to refer more complex
issues to senior level leaders
--- Utilizes associate's strengths and provides ongoing feedback
that reflects on progress against individual development goals and
business goals
--- Implements marketing programs as directed by OSC or brand
initiatives, complies with promotional activity, drives revenue and
interacts with support teams for AB programming, sales matrix, Coke
programming or other as directed.
Safety
--- Maintains an in-depth understanding of all federal, state, and
local sanitary, safety, and health standards, and all procedures
and protocols to comply with the law
--- Holds Managers accountable for ensuring all safety standards
are understood and followed
--- Trains new managers and associates in wellness check protocols
and adheres to new COVID 19 requirements.
--- Understands and performs all Health and Safety activities as
specified in the Manager's Guide to Associate Health and Safety
Reporting relationship and other important information
--- The GMI position as described falls under the Fair Labor
Standards act as an Exempt position, under both the Administrative
Exemption and the Executive Exemption tests.
--- The position typically reports to the Director of Operations,
or an intermediate zone, cluster or area leader within the assigned
location.
--- The GMI position is expected to work a varied and rotating
schedule to be on site at various operating days and hours each
week; some opening shifts, during some busy dayparts, and during
some closing shifts to monitor restaurant associates' work
activities during these different days and times. Requirements
Minimum Qualifications, Knowledge, Skills, and Work
Environment:
--- GMIs must have documented and demonstrated skills managing the
types of restaurants (QSR, Casual Dine, Full Service, similar
complexity, Union and Non-Union, etc.) to which the role is
assigned, to include overall responsibility for success and failure
of the restaurant under their leadership as identified by P&L
success for multiple annual cycles for the type or restaurant
assigned. Generally speaking, restaurant P&L management
experience for a minimum of 3 years with underlying overall working
restaurant experience of 5-7 years in type is typically necessary
to be successful.
--- Graduation from a Food Service Management or Culinary program
may substitute for a portion of the time based experience
requirement for each of these roles
--- Demonstrates team management, delegation and issue resolution
skills and the ability to manage multiple and concurrent
priorities
--- Demonstrates knowledge of HMSHost policies and products,
service, quality, equipment and operations standards, or able to
demonstrate this knowledge within a reasonable time from hire or
promotion
--- Requires the ability to speak, read and comprehend
instructions, short correspondence and policy documents, understand
menus and brand standards as well as converse comfortably with
individuals Additional Information To learn more about HMSHost and
additional career opportunities, visit
https://www.hmshost.com/.
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW) We empower our team of diverse associates
to succeed. With locations in airports and motorways across North
America, HMSHost offers the size, resources, training, and
advancement opportunities you need to reach your most important
career goals. 401(k) retirement savings plan Paid Vacation Employee
and family members comprehensive benefits including medical,
dental, vision care, long term disability, short term disability,
and life insurance Credit Union Membership HMSHost benefits vary by
location and some associates may not be eligible for certain
benefits. Associates covered by a collective bargaining agreement
may be eligible for different benefits. HMSHost reserves the right
to amend and/or terminate a benefit plan at any time. Customer
Service Hall of Fame Customer Service Hall Of Fame HMSHost's
Customer Service Hall of Fame recognizes associates who have gone
far above and beyond delivery of our Five Star Customer Service
standards, and whose actions have significantly enhanced a
traveler's experience at one of our dining operations. Our Five
Star Customer Service standards reinforce and measures our
commitment to creating the best possible guest experience for
travelers, and we set a target score each year to track our service
performance and progress. We proudly celebrate the great stories of
our associates' service efforts and recognize them as part of our
Customer Service Hall of Fame. "I have been working with HMSHost
for just a short time now and I already love the job. The company
does their best to take care of their associates and ensure the
highest quality of customer service." If you are disabled and
require a reasonable accommodation to submit your application,
contact the HR Department of the location you wish to apply to.
HMSHost is an equal opportunity employer and does not discriminate
on the basis of race, color, sex, sexual orientation, gender
identity, national origin, religion, age, physical or mental
disability, veteran status or any other basis protected by
applicable federal, state or local law in the terms or conditions
of employment, programs or activities. Individuals with questions
regarding this policy are encouraged to contact Human Resources.
EOE - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender
Identity - DFWP - Background checks will be required prior to
beginning employment.
Keywords: HMSHost, Boston , General Manager II, Executive , Boston, Massachusetts
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