General Manager, Licensed Cosmetologist
Company: Madison Reed
Posted on: April 10, 2021
Manager, Hair Color Bar Madison Reed's Hair Color Bar Managers,
are entrepreneurial leaders who deliver exceptional customer
experiences, while inspiring your team of Shift Leads, Colorists
and Assistant Colorists. As the Madison Reed Hair Color Bar
Manager, you will be tasked with establishing the roadmap of
success for your respective Hair Color Bar within Madison Reed
operational best practices and guidelines. We are offering a $750
sign on bonus for this opening!What you'll do:
Manage, guide, and coach the Hair
Color Bar team on a daily basis.
Consistently achieve monthly sales
goals and other leading Key Performance Indicators including but
not limited to Retail Sales, Service Sales, AOV, Unlimited Roots
Membership, Subscriptions and Labor.
Manage employee schedules based on forecasts and business needs
Manage labor and hours budgets based on forecast and business
Engages with clients to deliver a distinct and delightful client
experience resulting in future client engagement with the Hair
Actively work in all positions including Colorist and Colorist
Assistant, providing services.
Interview candidates, onboard new employees, perform milestone
employee reviews, while implementing a successful plan for
retention, development and growth.
Coach and develop employees to ensure the highest level of team
culture, client satisfaction, Hair Color Bar performance.
Resolve and follow up on all client service issues in a timely
manner for all Hair Color Bar services, including client survey
comments (NPS) and client satisfaction survey (CSAT).
Guarantees the organization and standards of each Hair Color Bar
including retail and sales displays are within company
Confirms all company assets are accounted for and maintained
including but not limited to Madison Reed inventory, iPads,
security cameras and phones.
Utilize all Madison Reed systems to efficiently manage the business
and drive retail and service sales including service capacity,
digital waitlist and buy online pick up in store (BOPIS).
Ability to work evenings, weekends
and holidays as needed.Who you are:
Active cosmetology license - Must be
licensed in the state in which you are applying
2 years of salon & retail experience.
2+ years of operational management experience, with 2+ years'
experience working in a service-oriented business.
Strong level of technical proficiency, solid understanding of key
operational performance metrics. Desirable Attributes:
An ambitious self-starter who acts
with a sense of urgency, an innate problem solver.
Outstanding communication skills, both written and verbal.Physical
Demands:While performing the duties of this position, team members
will regularly stand/walk for 4 consecutive hours or more at a
time; regularly bend and twist at the waist, manipulate fingers and
hands, bend wrists and arms, reach with hands and arms, speak, see,
hear, and lift/move up to 3 pounds. May on occasion sit, kneel,
stoop, crouch, and lift/push/pull up to 20 pounds.We are Madison
Reed.We're disrupting a $50 billion industry.Since 2013, we've
offered our clients the option to truly own their beauty with a
revolutionary choice-your place or ours? Home or Hair Color Bar?
Our professional hair color is truly omnichannel, with the option
to order or subscribe through our website, pick up in-store at our
Hair Color Bars, or make an appointment at one of our Hair Color
Bar locations (over 20 & growing). At our Hair Color Bars, clients
can choose from a variety of color services from licensed
cosmetologists-permanent hair color, roots only, hair gloss,
highlights and more. With our men's line launched in 2020, we're
shaking up the $50 billion hair care industry with products that
continue to raise the bar for doing hair at home.We live our
values.Here at our San Francisco headquarters and in every Hair
Color Bar, we truly live our values-Love, Joy, Courage,
Responsibility, and Trust. Our values inform everything we do, from
how we treat our clients to how we treat every member of our
fast-growing team. Our founder & CEO, Amy Errett, has fostered a
one-of-a-kind culture based on transparency, accountability, and
fun; where diversity and inclusion are of utmost importance and
every team member feels supported to succeed.We are hair color that
breaks the rules.Our commitment to the ultimate client experience,
paired with our dedication to product innovation and the latest
beauty technology, has attracted a devoted, consistently-growing
base of fans, converts, and color evangelists. We love what we
do-and it shows.Join us in our mission to live life colorfully and
make personal care more personal.Information for Recruiters:
Madison Reed only accepts resumes directly from candidates. Madison
Reed does not accept unsolicited resumes from staffing vendors,
including recruitment agencies and/or search firms, and does not
pay fees to any such vendors for any unsolicited resumes.Madison
Reed. is an equal opportunity employer. We are committed to
recruiting, training, compensating and promoting our team members
regardless of race, color, religion, sex, disability, national
origin, age, sexual orientation, gender or any other protected
classes as required by applicable law that might make us unique or
different. As a company, we are dedicated to reflecting the
diversity, multiculturalism, and inclusion found in the communities
we serve. Inclusion is at the heart of what we do, from the way we
craft our job descriptions, to the values we espouse daily.
Keywords: Madison Reed, Boston , General Manager, Licensed Cosmetologist, Executive , Burlington, Massachusetts
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