Credit Card Manager
Company: Softworld, Inc.
Posted on: April 10, 2021
Job Number: 234698Credit Card ManagerJob DescriptionThis
position is responsible for developing and leading credit card
program. Candidate will have responsibility for leading all
elements of the program, including maintaining competitive product
suite, development of pricing and other terms, execution of
marketing campaigns across all channels and segments, analysis of
program performance and opportunities, assistance in development of
risk-management strategies, maintain and deliver program
performance reporting by functional area as well as management
level reporting and analysis. Expected to stay abreast of industry
trends and developments, trends and opportunities. In addition,
will work across the entire organization and all functional areas
to deliver credit card as a high value product integrated into
overall member relationships and overall organization
mission.Essential Functions:Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
- Perform credit card portfolio analysis and reporting by
functional area, including: product pricing & profitability
analysis, marketing and product sales results, credit risk
management, card holder behavior segmentation and related ad hoc
reporting as opportunities and needs warrant.
- Work closely with Marketing staff to monitor product line and
sales channel results and coordinate organization to meeting
channel specific goals. Assess performance of each channel,
including marketing expense ROI.
- Develop portfolio and member base segmentation strategies to
deliver the highest value to card holders while maximizing
marketing program returns.
- Actively manage the portfolio to provide maximum member value
while maintaining appropriate financial returns, including
portfolio and account pricing and terms review, credit
score-to-risk matching, and repricing campaigns as required.
- Acquires and applies broad knowledge of the business and
consumer credit card products within the context of strategy.
- Recognize, recommend and implement appropriate credit risk
strategies which balance growth, risk and return.
- Research and integrate economic factors, developments and
trends into analytical models.
- Develop models based on economics, behavior, member information
data, demographics and other factors to develop actionable
segmentation and marketing strategies to realize both credit card
portfolio growth opportunities while balancing for credit
- Understand cardholder lifecycle management, recommend and
champion product development, product enhancements, product
elimination, margin or retention improvement actions and additional
new revenue opportunities.
- Ensure product enhancement and new product development process
is aligned with the member/industry needs, organizational resources
and current strategies.
- Develop annual plans and ongoing forecasts, including
identification of variances and development of corrective tactics
as they develop (across both short and longer-term horizons).
- Serve as lead contact for Compliance functions as related to
credit card specific compliance requirements, specifically as
related to allowable practices for account pricing and similar
- Develop staff educational and sales training materials in
support of program and product advocacy expectations.
- Performs other job related duties as assigned. Education and
Experience RequirementsExperience: Three plus years in managing and
analyzing consumer lending products, including product development,
cardholder lifecycle management, development of marketing
initiatives, segmentation strategies, risk management analysis and
understandings of consumer credit compliance environments.
Education: Bachelor's degree in Business Management, Finance,
Marketing or relevant field. Interpersonal Skills: Above average
ability to work in a team across functional responsibilities and
motivate staff with varying reporting lines critical. Proven
ability to manage projects to deadlines and budgets. Other Skills:
Strong working knowledge and demonstrated use of Excel in a
business environment, both for development of financial models and
reports as well as database related functions for development of
portfolio sensitivity and analysis tools. Requires familiarity with
financial institution concepts and ability to work with
mathematical concepts such as those necessary to update such
spreadsheets, calculate such measures as Interest Yield and Margin,
ROA, ROI, Net Income, and related. Job Competencies:
- Shows ability to plan, schedule, direct work of self and
others; balances task requirements and individual abilities;
organizes materials to accomplish tasks, sets challenging yet
achievable goals for self and others.
- Communicates a vision and inspires motivation; engages with
others (direct-reports and peers) in a team process to solve
problems; works to find win/win resolution of differences; is aware
of how management style impacts staff productivity and development;
modifies leadership style to meet situational requirements; helps
team stay focused on major goals while managing within a context of
- Possesses, acquires, and maintains the technical/professional
expertise required to do the job effectively and to create
client/customer solutions. Technical/professional expertise is
demonstrated through problem solving, applying professional
judgement, and competent performance.
- Sets high standard and well-defined, realistic goals for one's
self; displays a high level of effort and commitment towards
completing assignments in a timely manner, works with minimal
supervision; is motivated to achieve.
- Takes action without being asked or required to; achieves goals
beyond job requirements; being proactive; taking prompt action to
- Clearly conveys and receives information and ideas through a
variety of media to individuals or groups in a manner that engages
the listener, helps them understand and retain the message, and
invites response and feedback. Keeps others informed as
appropriate. Demonstrates good written, oral, and listening
- Builds constructive working relationships with
clients/customers, other work units, community organizations and
others to meet mutual goals and objectives. Behaves professionally
and supportively when working with individuals from a variety of
ethnic, social and educational backgrounds.
- Facilitates the implementation and acceptance of change within
the workplace encourages others to seek opportunities for different
and innovative approaches to addressing problems and
- Monitors and checks work to meet quality standards;
demonstrates a high level of care and thoroughness checks work to
ensure completeness and accuracy.
- Is committed to developing professionally, attends professional
conferences, focuses on best practices, values cutting-edge
practices and approaches; takes advantage of a variety of learning
activities, introduces newly gained knowledge and skills on the
job. THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT
APPLY. Applicants received from firms will not be considered.
Subcontracting is not available for this position. - provided by
Keywords: Softworld, Inc., Boston , Credit Card Manager, Executive , Marlborough, Massachusetts
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